Hi there! I see you're getting a "Request failed: INTERNAL" error whenever you try to host a raid on the Poke Genie app. Let’s work through this together.
First, just to get a better picture—are you connected to a stable internet connection when this happens? Sometimes network issues can cause these internal errors. Also, have you tried restarting the app or your device already?
Here are some steps we can follow to try fixing this:
1. Check Internet Connection: Make sure your Android device is on a strong Wi-Fi or cellular connection. Try switching between Wi-Fi and mobile data to see if it makes a difference.
2. Restart the App: Close Poke Genie fully (swipe it away from recent apps) and open it again.
3. Clear App Cache: On Android 10, go to Settings > Apps > Poke Genie > Storage > Clear Cache. This will remove temporary files that might be causing the error without affecting your data.
4. Update the App: Ensure Poke Genie is updated to the latest version from the Google Play Store. Sometimes bugs causing such errors are fixed in updates.
5. Check App Permissions: Make sure the app has the necessary permissions (like storage and network access) under Settings > Apps > Poke Genie > Permissions.
6. Reinstall the App: If none of the above works, uninstall and reinstall Poke Genie. This can correct corrupted files causing the internal error.
If after trying these the problem still occurs, it could be related to a server-side issue or something specific to your account. In that case, please let me know, and I can guide you through contacting our support team at [email protected] for deeper investigation.
Let me know what you've tried already and how it goes after these steps! Are you satisfied with the solution I provided?
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Emily Roberts
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Hi there! I see you're getting a "Request failed: INTERNAL" error whenever you try to host a raid on the Poke Genie app. Let’s work through this together.
First, just to get a better picture—are you connected to a stable internet connection when this happens? Sometimes network issues can cause these internal errors. Also, have you tried restarting the app or your device already?
Here are some steps we can follow to try fixing this:
1. Check Internet Connection: Make sure your Android device is on a strong Wi-Fi or cellular connection. Try switching between Wi-Fi and mobile data to see if it makes a difference.
2. Restart the App: Close Poke Genie fully (swipe it away from recent apps) and open it again.
3. Clear App Cache: On Android 10, go to Settings > Apps > Poke Genie > Storage > Clear Cache. This will remove temporary files that might be causing the error without affecting your data.
4. Update the App: Ensure Poke Genie is updated to the latest version from the Google Play Store. Sometimes bugs causing such errors are fixed in updates.
5. Check App Permissions: Make sure the app has the necessary permissions (like storage and network access) under Settings > Apps > Poke Genie > Permissions.
6. Reinstall the App: If none of the above works, uninstall and reinstall Poke Genie. This can correct corrupted files causing the internal error.
If after trying these the problem still occurs, it could be related to a server-side issue or something specific to your account. In that case, please let me know, and I can guide you through contacting our support team at [email protected] for deeper investigation.
Let me know what you've tried already and how it goes after these steps! Are you satisfied with the solution I provided?