[Poke Genie] Raids won't update. It constantly showing old raids that are not valid anymore

M
Marcelo
6 months ago In Poke Genie
Raids won't update. It constantly showing old raids that are not valid anymore

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi there! I understand that your Poke Genie app is showing old raids and not updating to current ones. Let’s work through this together to get your raids refreshed properly.

To start, could you tell me if you’ve recently tried any steps like updating the app or clearing the app cache? Also, are you connected to a stable internet connection while using the raid feature?

Meanwhile, here’s a simple set of steps to try if you haven’t done them yet:

1. Check for app updates: Go to the Google Play Store and ensure your Poke Genie app is updated to the latest version. Updates often fix issues like data not refreshing.

2. Clear cache: On your Android 10 device, go to Settings > Apps > Poke Genie > Storage, and tap “Clear cache.” This helps remove temporary files that might be causing old data to stick.

3. Restart the app: After clearing cache, close the app completely and reopen it. Sometimes a fresh start helps refresh the raid data.

4. Check internet connection: Make sure you’re on a stable Wi-Fi or cellular network. Intermittent connection can cause outdated information to show.

If you’ve done all this and the raids still don’t update, try this advanced step:

5. Force stop and reinstall the app: Go to Settings > Apps > Poke Genie > Force Stop, then uninstall the app. Reboot your phone, then reinstall Poke Genie fresh from the Play Store. This often resolves persistent cache or data sync issues.

If none of these help, the problem might be on the server side or related to how the app syncs with Pokémon GO data. In that case, I’d recommend contacting Poke Genie support directly at [email protected] for further assistance.

Let me know what you have tried so far, and we can dive deeper if needed! Are you satisfied with this approach so far?

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