Hi there! I see you're getting an "internal error, unknown" message when trying to join a raid using Poke Genie on your Android with WebKit. I'd be glad to help you get this sorted out. To start, can you tell me a bit more? For example:
- Does this happen every time you attempt to join a raid, or just occasionally? - Have you successfully joined raids before on this device or app version? - Are you connected via Wi-Fi or cellular data? - Have you tried restarting the app or your device yet?
These details will help me pinpoint the issue better.
Meanwhile, here are some initial steps we can try:
1. Restart the Poke Genie app: Fully close it (remove from recent apps) and then reopen.
2. Check your network connection: Sometimes unstable or slow connections cause server errors. Switching between Wi-Fi and cellular data to test might help isolate this.
3. Clear the app cache (if possible on your device): Go to Settings > Apps > Poke Genie > Storage > Clear Cache. This resets temporary data that might be causing issues without deleting your data.
4. Make sure the app is updated: Check Google Play Store for any updates to Poke Genie and install them.
5. Log out and log back in: Sometimes reauthenticating your account can resolve internal errors.
6. Be aware of server issues: Occasionally, high traffic (queues hitting 140,000+) can cause temporary server errors1.
Let me know what you’ve tried or if any of these help, and we can dig deeper if needed!
Comments
Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
Followed by
Hi there! I see you're getting an "internal error, unknown" message when trying to join a raid using Poke Genie on your Android with WebKit. I'd be glad to help you get this sorted out. To start, can you tell me a bit more? For example:
- Does this happen every time you attempt to join a raid, or just occasionally?
- Have you successfully joined raids before on this device or app version?
- Are you connected via Wi-Fi or cellular data?
- Have you tried restarting the app or your device yet?
These details will help me pinpoint the issue better.
Meanwhile, here are some initial steps we can try:
1. Restart the Poke Genie app: Fully close it (remove from recent apps) and then reopen.
2. Check your network connection: Sometimes unstable or slow connections cause server errors. Switching between Wi-Fi and cellular data to test might help isolate this.
3. Clear the app cache (if possible on your device): Go to Settings > Apps > Poke Genie > Storage > Clear Cache. This resets temporary data that might be causing issues without deleting your data.
4. Make sure the app is updated: Check Google Play Store for any updates to Poke Genie and install them.
5. Log out and log back in: Sometimes reauthenticating your account can resolve internal errors.
6. Be aware of server issues: Occasionally, high traffic (queues hitting 140,000+) can cause temporary server errors1.
Let me know what you’ve tried or if any of these help, and we can dig deeper if needed!