[Poke Genie] Trying to join raid. Says internal error, unknown.

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UberShade
11 months ago In Poke Genie
Trying to join raid. Says internal error, unknown.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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11 months ago

Hi there! I see you're getting an "internal error, unknown" message when trying to join a raid using Poke Genie on your Android with WebKit. I'd be glad to help you get this sorted out. To start, can you tell me a bit more? For example:

- Does this happen every time you attempt to join a raid, or just occasionally?
- Have you successfully joined raids before on this device or app version?
- Are you connected via Wi-Fi or cellular data?
- Have you tried restarting the app or your device yet?

These details will help me pinpoint the issue better.

Meanwhile, here are some initial steps we can try:

1. Restart the Poke Genie app: Fully close it (remove from recent apps) and then reopen.

2. Check your network connection: Sometimes unstable or slow connections cause server errors. Switching between Wi-Fi and cellular data to test might help isolate this.

3. Clear the app cache (if possible on your device): Go to Settings > Apps > Poke Genie > Storage > Clear Cache. This resets temporary data that might be causing issues without deleting your data.

4. Make sure the app is updated: Check Google Play Store for any updates to Poke Genie and install them.

5. Log out and log back in: Sometimes reauthenticating your account can resolve internal errors.

6. Be aware of server issues: Occasionally, high traffic (queues hitting 140,000+) can cause temporary server errors1.

Let me know what you’ve tried or if any of these help, and we can dig deeper if needed!

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