Hello! I understand you're having issues with your MONEY CASH app rewards not tracking properly, leading to missing coins and prizes. Let's get to the bottom of this so you can enjoy your earnings fully.

To start, could you please tell me:
- Are you missing coins after certain specific actions, like watching videos, completing tasks, or playing games?
- Does the app crash or restart unexpectedly when you notice the missing rewards?
- Have you tried reinstalling the app or clearing its cache already?

Here’s a step-by-step approach to troubleshoot this:

1. Check Your App Version & Connection
Make sure your MONEY CASH app is updated to the latest version on your Windows device. Sometimes outdated versions cause tracking issues. Also, verify your internet connection is stable during gameplay because dropped connections might affect reward tracking.

2. Clear Cache and Temporary Data
Since you’re on Windows, try clearing any temporary files or cache related to the app. This might involve clearing your browser cache if you’re using the WebKit browser interface or the app cache if it has one.

3. Re-login to Your Account
Sometimes account syncing can lag. Log out of your MONEY CASH account, close the app/browser completely, then log back in to force sync your rewards.

4. Avoid Interrupting Reward Processes
When earning coins or prizes (e.g., watching a rewarded video), ensure the process completes fully and avoid exiting the app early or refreshing the page before the rewards credit.

5. Check for Known Issues from Other Users
There have been similar reports about reward tracking problems and lost coins after app restarts or video ads in related platforms1 5. If this matches your experience, temporarily avoiding unstable actions might help until a fix or update is released.

6. Reinstall the App
If you haven’t yet, uninstall and reinstall the app completely. This refreshes all files and might resolve corrupted data that prevents reward tracking2.

If after all that your rewards still don’t track properly, please let me know. We can look into more advanced steps like checking your account details or reporting this to the technical team for support.

Does this sound like a good place to start? Let me know what you’ve tried so far, and I’ll help you move forward!