Hi there! I understand that your Find My app on your Mac running OS X 10.15.7 can’t find your AirTag, and you mentioned iOS 26.5—just to clarify, was that referring to the AirTag firmware version or another device?

Since you're using a Mac with OS X 10.15.7 (Catalina), I want to confirm a couple of things first to help narrow down the issue:

1. Is the AirTag properly linked to the same Apple ID as your Mac's Find My app?
2. Is your Mac or your iPhone updated to the latest software versions that support AirTag features? (Finding AirTags requires iOS or iPadOS 14.5 or later on mobile devices, and macOS Big Sur 11.1 or later for Macs.)
3. Are you trying to find the AirTag using the Find My app on your Mac or on an iPhone/iPad?

Here’s a general step-by-step troubleshooting approach for the Find My app not locating the AirTag:

1. Check Apple ID and Device Compatibility:
Make sure you're signed in to Find My with the same Apple ID linked to the AirTag. Also, ensure your device supports AirTag tracking—macOS Catalina (10.15.7) may have some limitations since Find My on macOS improved in Big Sur and later.

2. Ensure Bluetooth and Location Services Are Enabled:
Find My uses Bluetooth to locate AirTags. On your Mac, go to System Preferences > Bluetooth and make sure it’s on. Also, check System Preferences > Security & Privacy > Privacy > Location Services, and make sure Find My has permission.

3. Update Your Software:
Catalina is a bit older for full AirTag support. If possible, update your Mac to macOS Big Sur or later, which fully supports AirTag functionality.

4. Check AirTag’s Battery:
The AirTag needs working battery power. If the AirTag is out of battery, it cannot be located.

5. Restart Your Mac:
Sometimes, rebooting your Mac can resolve temporary glitches with the Find My service.

6. Remove and Re-add AirTag:
If you see the AirTag in the Find My app but can't locate it, try removing it and pairing it again.

If you’re primarily using the Mac’s Find My app and can’t find the AirTag, trying the Find My app on an iPhone with iOS 14.5 or newer might yield better results.

Let me know which of these you've tried, or if you need help with any step! Also, if you can clarify what "iOS 26.5" refers to, that would help me provide more precise guidance.

iOS 26.5 on iPhone and iPad running can’t locate Air Tag

Thanks for clarifying that you’re using iOS 16.5 on your iPhone and iPad and you can’t locate the AirTag through those devices. Let’s work step-by-step to figure this out.

Since your Mac is running macOS Catalina (10.15.7), which has limited Find My support, focusing on your iPhone or iPad is better as iOS 16.5 fully supports AirTags.

Here’s how we can troubleshoot the issue on your iPhone and iPad:

1. Check Bluetooth and Location Services:
- On both iPhone and iPad, make sure Bluetooth is turned on (Settings > Bluetooth).
- Also, check that Location Services are enabled for Find My (Settings > Privacy > Location Services > Find My — set to "While Using" or "Always").

2. Confirm Apple ID:
- Ensure both your iPhone and iPad are signed in to iCloud with the same Apple ID that the AirTag is paired with (Settings > [your name]).

3. Verify AirTag Connection:
- Open the Find My app on your iPhone or iPad.
- Tap the “Items” tab to see if the AirTag is listed. If it’s not appearing there, the AirTag may not be paired correctly or is out of range.

4. AirTag Battery:
- AirTags run on a replaceable CR2032 battery. Check if the battery is low or dead. You can test this by simply removing and reinstalling the battery or replacing it with a fresh one.

5. Restart Devices:
- Restart your iPhone and iPad to refresh Bluetooth and network settings.

6. Reset Network Settings:
- If the AirTag still doesn’t show up, you can try resetting network settings on your iPhone (Settings > General > Reset > Reset Network Settings). Note this will remove saved Wi-Fi passwords, so be prepared to reconnect.

7. Remove and Re-add the AirTag:
- If the AirTag appears but doesn't update location, try removing it: In Find My, tap the AirTag > Remove Item. Then re-pair it by bringing it close to your iPhone and following the on-screen setup.

Would you like me to guide you through any of these steps? Also, could you confirm if the AirTag ever appeared in your Find My app before? That helps me understand if this is a new issue or a persistent one.

iOS 26.5 NOT 16.5

Thanks for pointing that out—it looks like you’re using iOS 26.5 on your iPhone and iPad, not iOS 16.5. That’s a big version jump! iOS 26 is a future major release of Apple's operating system, with fresh features and enhancements, including improvements to Find My and device tracking2 5.

Regarding Find My app compatibility:

- Both iOS 26.5 and iOS 16.5 support AirTags and related Find My functions.
- iOS 26.5 includes the latest security updates and possibly enhanced Find My performance or features compared to iOS 16.57.
- Your Mac running macOS Catalina (10.15.7) is quite outdated for full AirTag support, so using iOS devices with iOS 26.5 is definitely better for locating the AirTag.

If your AirTag isn’t showing up or can’t be found despite using iOS 26.5 devices, the issue likely isn’t due to compatibility but something else like connectivity, battery, or account setup.

Could you please confirm:

1. Is the AirTag listed under the “Items” tab in the Find My app on your iPhone/iPad?
2. Have you tried the basic checks like Bluetooth on, Location Services enabled for Find My, and Apple ID consistency?
3. Has the AirTag moved out of range or possibly lost battery?

Once I know more about what you see and have tried, I can suggest precise next steps. Would you like me to walk you through any of these checks?