Hello! I understand that you’re having trouble with the Crossword Jam app not giving you points. That’s definitely something we can try to fix together. To help you best, could you tell me a bit more about what’s happening? For example:

- Are you completing the puzzles or levels but just not seeing your points increase?
- Do you get any error messages or notices in the app when this happens?
- Have you tried any troubleshooting steps so far like restarting the app or your iPad?

Knowing these details will help me guide you effectively. Meanwhile, I can share some common steps that usually help in this kind of situation on your iPad with iOS version 18.6.2:

1. Check your Internet connection: Ensure that your iPad is connected to a stable Wi-Fi or cellular network, since points and progress often update from the server.

2. Restart the app: Double-click the Home button or swipe up from the bottom (depending on your iPad model) to open the app switcher, then swipe the Crossword Jam app off the screen to close it completely. Reopen it and see if points are updating.

3. Restart your device: Sometimes a simple reboot can clear up temporary glitches.

4. Update the app: Make sure Crossword Jam is updated to the latest version via the App Store, as older versions could have bugs affecting scoring.

5. Log out and back in: If there’s an option to log out of your account inside the app, try this and log in again to refresh your profile data.

If you’ve already done any of these, please let me know so we can try more advanced steps. Also, do you normally play online or offline? Sometimes points don’t sync properly if offline.

Looking forward to your reply so we can get your points working again!