Hi there! I understand your Crossword Jam app progress is stuck at 12% and then it reverts back to 14%, is that right? Just to clarify, is this happening when you try to move forward in the game, or when the app is syncing progress, or maybe during a specific level?

Meanwhile, I’ll walk you through some simple steps to try fixing this:

1. Force close the app and restart it: On your iPhone with iOS 18.7, swipe up from the bottom and hold to see the app switcher, then swipe the Crossword Jam app off the screen to close it completely. Open it again and see if progress updates correctly.

2. Check your internet connection: Sometimes a weak or unstable connection can cause progress syncing issues. Try switching between Wi-Fi and cellular data to see if one works better.

3. Restart your device: Turn your iPhone off, wait 10 seconds, and power it back on. This can clear temporary glitches.

4. Update the Crossword Jam app: Visit the App Store to ensure you have the latest version installed; developers often fix such bugs in updates.

5. Logout and login again (if possible): If your app is linked to an account, logging out and back in can trigger a resync of your progress.

If none of these clear the issue, a more advanced step is to delete and reinstall the app. But before that, let me know if you’ve already tried any of these steps, so I can tailor the troubleshooting further.

Does that sound good? And have you noticed this happening since a recent update or change?