Hi! I understand you’re having trouble getting past a big sweepstakes ad that keeps popping up and blocking you from accessing Crossword Jam. Let’s get that sorted out so you can enjoy your game again.

First, can I ask if you’ve tried closing and reopening the app when that ad appears? Sometimes a fresh start can clear temporary glitches causing the ad to get stuck.

Here’s a smooth step-by-step guide to try:

1. Completely close the app: On your iPhone with iOS 18.6.2, swipe up from the bottom of the screen and hold for a moment, then swipe the Crossword Jam app off the screen to close it fully.

2. Restart the app: Open Crossword Jam again and see if the ad still blocks you.

3. Ensure a stable internet connection: Sometimes unstable or slow connections make ads glitch. Try connecting to a reliable Wi-Fi network or check cellular data.

4. Clear cache by restarting your phone: Hold the side button and either volume button, then swipe to power off. Turn it back on and reopen the app.

If the problem persists after these steps, the issue might be related to how the ad is served in the app. Some users have reported that uninstalling and reinstalling the app temporarily fixes stuck ads, though I recommend that as a last resort since you might lose some offline progress.

Would you like me to guide you through reinstalling the app safely? Also, have you noticed if this ad appears all the time or just randomly during specific times or levels?

Let me know how these steps go! I’m here to help.

Will try. Thanks

Thanks for checking back in! Since the sweepstakes ad issue is recurring and interfering with your Crossword Jam experience, here are a few additional tips I found that other players have found helpful:

1. Reinstalling the app: Some users reported that deleting Crossword Jam and then reinstalling it helped clear stuck ads and other glitches. If you decide to try this, make sure your game progress is saved or linked to an account (like Facebook or Game Center) to avoid losing your data. Then uninstall and reinstall the app from the App Store.3

2. Check for app updates: Make sure your Crossword Jam app is updated to the latest version. Sometimes ads and bugs are fixed in newer releases.

3. Internet connection check: Since the ads come from external servers, a stable Wi-Fi or data connection can help the ad load properly or disappear smoothly. Try switching networks or resetting your network settings.

4. Contacting support if the problem continues: If reinstalling doesn’t help, it might be best to report the issue directly to the Crossword Jam support team at [email protected]. They can look into your specific account and ad behavior.

I hope these extra tips help you get past that ad. Would you like me to guide you through safely reinstalling the app, or do you want to try these first? Let me know!