Hi! I understand that the sound and music within the Crossword Jam app aren't working on your Android device, but the ads still have sound. That’s an interesting situation. Just to confirm before we dive in—does this issue happen every time you open the app, or did it start happening recently after something specific, like an update or reinstall? Also, have you tried any steps to fix it already? This info will help me guide you best.

The Sound and Music of Crossword Jam on my mobile phone have gone. But that of the ads are okay.

Thanks for clarifying! Since the Crossword Jam app's sound and music are missing but the ads still play sound, this often points to a glitch where the game audio doesn't resume properly after the ads finish.

Here’s a step-by-step approach to fix this on your Android device running version 10:

1. Restart the app: Completely close Crossword Jam from your recent apps list and reopen it. This clears temporary audio glitches.

2. Check in-app sound settings: Open the game settings and toggle the sound and music options off and back on. Sometimes these get stuck.

3. Force stop and clear cache:
- Go to your phone's Settings > Apps > Crossword Jam
- Tap Force Stop to close it fully
- Then tap Storage > Clear Cache (this won’t delete your game data)
- Open the app again and see if sound returns.

4. Try minimizing and reopening the app after playing an ad: Some users report that after an ad finishes, audio doesn’t resume unless you manually minimize the app and then bring it back2.

5. Check Android sound settings:
- Make sure your device media volume is up (not just ringtone)
- Disconnect any Bluetooth audio devices that might interrupt sounds

6. Update the app: Ensure Crossword Jam is updated to the latest version from Google Play, as updates often fix bugs related to audio.

If you’ve tried these and the problem persists, a reinstall of the app might help. Before that, do a quick backup or sign into any game account to save progress.

Would you like me to guide you through any of these steps in more detail? Are you able to check the sound settings in the app right now?