[The Palace Project] Audio stops playing randomly

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2 months ago In The Palace Project
Audio stops playing randomly

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi there! I understand that the audio randomly stops playing in The Palace Project app on your Android 10 WebKit device. Let's dig a bit deeper so I can help you better.

Could you tell me if the audio stops only when you're using other apps or when the app is running in the background? Also, does this happen with all audiobooks or a specific one? And have you noticed if it stops at certain points or completely at random?

While I wait for those details, here are some initial steps you can try that often resolve audio stopping issues on Android devices:

1. Check Battery Optimization Settings:
- Sometimes Android's battery saver or optimization mode puts apps to sleep, which can stop audio playback.
- Go to Settings > Battery > Battery Optimization (or similar path depending on your device).
- Find The Palace Project app and set it to Not optimized or Allow background activity.

2. Remove App from Sleeping Apps:
- Certain devices like Samsung have "Sleeping apps" that automatically pause apps.
- Navigate to Settings > Device care > Battery > Sleeping apps.
- Remove The Palace Project from this list if it appears.

3. Turn Off Data Saver or Background Restrictions:
- Background network restrictions can interrupt streaming.
- Go to Settings > Network & Internet > Data Saver and disable it, or whitelist The Palace Project to keep running in the background.

4. Force Stop and Clear Cache:
- Sometimes cache corruption causes playback issues.
- Go to Settings > Apps > The Palace Project > Storage and clear cache.
- Then force stop and reopen the app.

5. Keep the App Updated:
- Make sure you have the latest version from Google Play, as updates often fix bugs including playback glitches.

If the audio still stops, it may also be related to the app pausing playback when minimized on Android, as reported by some users. In that case, try playing the audio while the app stays on screen or look for background playback settings within the app.

Could you try these and let me know how it goes? If the problem persists, we can check advanced options or escalate it. Also, please tell me if you've already tried any of these steps.

Are you satisfied with these suggestions so far?

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