[SALT] Tried to sign up, email didn't send, screen is stuck on "Check your email" for verification

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4 months ago In SALT
Tried to sign up, email didn't send, screen is stuck on "Check your email" for verification

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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4 months ago

Hi there! Thanks for reaching out about the sign-up issue with the SALT app. Just to make sure I understand correctly: you tried to sign up, but the verification email never arrived, and the app screen is stuck on "Check your email." Is that right? Also, have you checked your email spam or junk folder? And did you use an email provider like Gmail, Outlook, or something else?

Once I know a bit more, I can guide you through some quick checks and fixes. Meanwhile, here are some initial steps you can try:

1. Resend Verification Email: Sometimes the email gets delayed. Look for a "Resend Email" button or link on the app screen, and use it.

2. Check Spam/Junk Folder: The verification email can mistakenly land there. Make sure to search for emails from SALT or [email protected].

3. Verify Email Address: Double-check that you entered your email correctly without typos or extra spaces.

4. Clear Browser Cache: Since you’re on Windows using a WebKit-based browser, clearing the browser cache may help if the page is stuck.

- In your browser, press Ctrl + Shift + Delete.
- Select cached images and files, then clear.

5. Try a Different Browser or Device: To isolate if it’s a browser-related issue.

If these don’t fix it, I can suggest some deeper troubleshooting or check if there’s a temporary issue with SALT’s email system. Just let me know how it goes!

Are you able to check those and give me an update?

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