Hi there! I’m sorry to hear that you’re having trouble with the WHIO app on your Android device. Let's get this sorted out together.

Can you tell me a little more about the issue? For instance:
- Are you seeing any error messages?
- Does the app crash, or is it not loading properly?
- When did you first notice the problem?

With a bit more information, I can help you find a suitable solution!

Not loading

Thank you for the extra information! It sounds frustrating that the WHIO app isn't loading. There could be a few reasons for this, so let’s go through some troubleshooting steps to get you back on track.

### Step 1: Check for Updates
1. Open Google Play Store on your device.
2. Search for "WHIO" and check if there's an available update.
3. If an update is available, install it and try reopening the app.

### Step 2: Restart the App
1. Close the WHIO app completely (make sure it's not running in the background).
2. Reopen the app and see if it loads properly.

### Step 3: Clear Cache
1. Go to Settings on your device.
2. Tap on Apps or Application Manager.
3. Find and select the WHIO app.
4. Tap on Storage and then select Clear Cache.
5. Try launching the app again.

### Step 4: Check for System Updates
1. Go to Settings on your device.
2. Scroll down and tap System or About Phone.
3. Select System Updates and check if any updates are available for your Android operating system.

### Step 5: Reinstall the App
If the above steps did not help, consider uninstalling and re-installing the app:
1. Go to the Google Play Store.
2. Search for "WHIO" and select the app.
3. Tap on Uninstall and then confirm.
4. After it's uninstalled, tap on Install to download it again.

If you're still having trouble after trying these steps, please let me know, and we can look into any potential outages or contact higher-level support if needed. I appreciate your patience throughout this process!