Hi! I understand you're having trouble trading using the Fidelity mobile app on your Android device. Let's get this sorted out. To start, could you tell me if you're seeing any error messages when you try to place a trade? Also, have you been able to trade previously on this app without issues?

Meanwhile, here are some initial steps we can try together:

1. Check Your Trade Settings:
Sometimes the trade ticket style can affect the ability to place trades. On the app, tap on “Profile” in the top right corner, then go to “General Settings” and select “Trade Experience.” If there is an option to switch trade ticket styles, try switching it.

2. Restart the App:
Close the Fidelity app completely and reopen it. This can refresh the app session.

3. Check for App Updates:
Go to the Google Play Store and see if there is an update available for the Fidelity app. Running the latest version can fix bugs.

4. Clear Cache:
On your Android device, go to Settings > Apps > Fidelity Investments > Storage > Clear Cache. This can help if the app is acting glitchy.

5. Reinstall the App:
If none of the above fix the issue, uninstall the Fidelity app and then reinstall it from the Google Play Store. This ensures you have a fresh install.

If after these steps you still cannot trade, please let me know if you can access your account otherwise (view balances, etc.) and whether this issue started suddenly or after any particular action or update.

Does that sound okay so far? Let me know what you’ve tried or any specifics you’ve noticed, and we can dig deeper from there.

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