[Fidelity Investments] I cannot download the fidelity app for my phone. I’m in Spain.

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Moises Arzamendi
11 months ago In Fidelity Investments
I cannot download the fidelity app for my phone. I’m in Spain.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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11 months ago

Hi there! Thanks for reaching out. I understand you're having trouble downloading the Fidelity app on your iPhone while you're in Spain. Just to get a clearer picture—is the app not appearing in the App Store at all, or is it showing an error when you try to download it?

Also, could you please confirm if your App Store region is set to Spain or the U.S.? The Fidelity app is generally available in the U.S. App Store, but availability can differ based on region settings.

In the meantime, here are some steps that typically help with app download issues:

1. Check App Store Country/Region:
Since you are in Spain, your device might be set to the Spanish App Store, where the U.S. Fidelity app might not be listed.
To check this, go to Settings > [your name] > Media & Purchases > View Account > Country/Region on your iPhone. Confirm if it’s set to Spain or the U.S. If it’s Spain, you might consider switching to the U.S. store to download the app. (Note: Changing regions can affect payment methods and subscriptions.)

2. Use a direct link to the app:
Try this direct link from the U.S. App Store: Fidelity Investments App — Sometimes accessing the app this way helps the store recognize availability.

3. Check iOS Version Compatibility:
Make sure your iPhone iOS 18.5 supports the app version. The Fidelity app requires iOS 15 or later, so 18.5 is good.

4. Temporarily Use a VPN:
Sometimes the App Store location depends on your IP address. Using a VPN set to the U.S. might allow the app to appear.

5. Alternative Access:
If these don’t work, Fidelity platforms (website and trading tools) are accessible internationally from browsers, so you can still manage your investments for now.

Could you give me more details about what’s happening exactly when you search for or try to download the app? That way, I can guide you more precisely or help escalate if needed.

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