[Barsys Coaster] Unable to pair with iphone

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David
4 months ago In Barsys Coaster
Unable to pair with iphone

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Charlotte Green

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4 months ago

Hi! I see you're having trouble pairing your Barsys Coaster with your iPhone. Let's work through this together so you can get your device connected smoothly.

First, could you tell me if you’ve already tried any of these steps?
- Restarting your iPhone and the Barsys Coaster device.
- Ensuring Bluetooth is enabled on your iPhone.
- Making sure the Barsys app is installed and updated to the latest version.
- Trying to pair after connecting the Coaster to power via USB-C cable.

If you haven’t tried these yet, here’s a straightforward set of steps to follow:

1. Restart Devices: Turn off your iPhone and Barsys Coaster, then turn them back on.
2. Update App: Open the App Store on your iPhone, check for updates to the Barsys app, and install any available updates.
3. Bluetooth Check: On your iPhone, go to Settings > Bluetooth and confirm Bluetooth is turned on.
4. Forget Previous Connections: Under Bluetooth settings, if you see Barsys Coaster listed in paired devices, tap the info icon next to it and select “Forget This Device.”
5. Charge the Coaster: Connect the Barsys Coaster to power using the USB-C cable to ensure it has enough battery.
6. Open the Barsys App: Launch the app again, go to the device connection screen, and try pairing your device using Bluetooth.

If pairing still fails, try resetting the Barsys Coaster by holding its power button for about 10 seconds until it restarts. Then attempt the pairing process once more.

Let me know what you’ve tried and what behavior you see on your iPhone during pairing attempts, such as any error messages or if the device simply doesn’t appear. That way, I can help pinpoint the issue more precisely.

Are you happy to try these steps, or have you already done some of them?

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