Hi, I’m Henry. I’d like to help you get your My Pay feature working again on your Chime app. To start off, could you tell me a bit more about what exactly isn’t working? For example, are you not able to access the feature, or is it not advancing your pay as expected? Also, have you recently had a qualifying direct deposit hit your Chime account?

Knowing those details will help me give you the best step-by-step guidance!

It's not advancing to finish it and receive money

Thanks for clarifying that the My Pay feature is not advancing to the completion step where you receive your money. Let’s work through this together.

Here’s a step-by-step approach to troubleshoot this on your WebKit browser with Android 10:

1. Check Account Balance: My Pay advances depend on having qualifying direct deposits and sufficient funds in your Chime account. Please confirm you have the expected direct deposit already posted and that your balance supports advancing the pay.
2. App and Browser Refresh: Since you’re on WebKit browser, try closing and reopening the browser, then logging back into your Chime account. Alternatively, try accessing My Pay through the official Chime app if you have it installed.
3. Clear Browser Cache and Cookies: Sometimes cached data or cookies cause partial processing errors. Go to your browser settings, clear cache and cookies, then try again.
4. Check for Service Outages: I reviewed Chime’s status page, and all systems seem available currently, so unlikely a service-wide issue, but worth double-checking here: Chime Status
5. Verify Your Payment Details: If there’s a step where you enter payment or transfer information, confirm everything is accurate and complete.
6. Try a Different Network Connection: Sometimes network restrictions or instability can interrupt processes, so switching from Wi-Fi to mobile data or vice versa can help.
7. Update Your App or Browser: If using the app, ensure it is updated to the latest version. Similarly, check for any browser updates.
8. Restart Your Device: Occasionally, a simple reboot of your Android device can resolve background issues.

If you’ve tried these and My Pay still won’t finish advancing, it might be beneficial to contact Chime’s support for account-specific or technical backend assistance. You can reach them at 1-844-244-6363 or email [email protected] for direct help 5.

Would you like me to walk you through any of these steps in more detail?