Hi there! I understand you’re not receiving emails on your Rediffmail app. Let’s get this sorted out.

To start, could you tell me a bit more? For example:
- Are you using the Rediffmail app on your Windows device or accessing it via a browser?
- Are any emails arriving, or is it all incoming mail that’s not showing up?
- Have you noticed any error messages?
- Also, when was the last time you successfully received an email?

Meanwhile, I’ll guide you through some initial checks to fix the issue:

1. Check Internet Connectivity: Make sure your Windows device has an active and stable internet connection.

2. Verify Blocked Senders: Sometimes, if the sender is on your Block Sender list, their emails won’t reach your inbox. You can check this in the app settings under blocked or spam lists and remove any relevant entries.

3. Inbox Storage: Confirm that your inbox isn’t full. If it is, new incoming mails will be bounced back.

4. Spam or Junk Folder: Check your spam or junk folder to see if emails are being filtered incorrectly.

5. Update or Reinstall the App: If you’re using the Rediffmail app, ensure it’s up to date. You could also try uninstalling and reinstalling it.

6. Try Accessing via Browser: To rule out app issues, log into your Rediffmail via a browser on your Windows device and see if you receive new emails there.

If these don't solve the issue, next we can explore server settings or possible account-specific problems like email filtering rules or server outages.

Give these a try and let me know how it goes! If you want, I can also share links to official Rediffmail support articles for deeper steps.

Are you using the Rediffmail app or the web version right now?

incoming mail that's not showing up

Thanks for the info! Since your incoming emails are not showing up on the Rediff app on your Windows device, let’s try some focused steps to fix this:

1. Check Email Sync Settings on the App:
Sometimes, the app may not be set to sync emails automatically. Look for a sync option or schedule in the app settings and ensure syncing is enabled for incoming mail.

2. Verify IMAP Settings (if using IMAP):
If your Rediffmail is configured using IMAP, confirm that the incoming server is correctly set as:
- Incoming Mail Server (IMAP): imap.rediffmailpro.com
- Port: Usually 993 (SSL)
Incorrect settings can cause new mails not to appear2.

3. Check Filters and Folders:
Sometimes emails may be routed to another folder due to filters or rules. Make sure no filters are redirecting incoming messages away from the Inbox.

4. Clear App Cache & Data:
If the app is caching corrupted data, clearing its cache or app data in the Windows app settings can refresh and fix syncing issues.

5. Check Mailbox Storage Limit:
A full mailbox might reject new messages entirely. Log in via web browser and delete some old/unneeded messages if your inbox is full.

6. Try Accessing via Browser:
Log into your Rediffmail account via a web browser on your Windows device. If emails show up there but not on the app, the issue is likely with the app itself.

7. Update or Reinstall the App:
Make sure you have the latest version installed. Reinstalling the app can fix bugs affecting mail sync.

If none of these help, it could be a server-side issue or block on your account, which requires contacting Rediffmail support. You might also want to check if there's any service outage reported.

You can also review official Rediffmail support for more specifics here:
Rediffmail Customer Care Support1

Let me know which of these you’ve tried or if you want detailed guidance on any step. Are you accessing via the Windows app, or logging in through a browser?