Hi! I’m Pierre. I understand you’re having trouble with the password reset link not working when you click it in the email. Let’s get to the bottom of this together.

To start, could you tell me a bit more about what happens exactly when you click the reset link? For example:
- Does it open a blank page, or nothing happens at all?
- Are you clicking the link from your iPhone email app or another app/browser?
- Have you tried tapping and holding the link to open it in a different browser?

In the meantime, here’s a simple step-by-step approach that usually helps fix this kind of issue on an iPhone with iOS 18.7:

1. Check Internet Connection
Make sure your phone has a stable internet connection (Wi-Fi or cellular).

2. Try Another Browser
Sometimes the default email app’s browser has trouble. Copy the reset URL link from the email and paste it directly into Safari or another browser you use on your iPhone.

3. Clear Safari Cache and Cookies
Go to Settings > Safari > Clear History and Website Data to clear cached files that might interfere.

4. Update the Chicken Salad Chick App
If you have the app installed, check the App Store to confirm you’re on the latest version. An outdated app can sometimes cause login/reset link issues.

5. Restart Your iPhone
Doing a quick reboot can clear up minor glitches.

If you’ve tried these and it still won’t open, sometimes the issue lies with the reset link itself or the server. In that scenario, creating a new password reset request through the app’s “Forgot Password?” option once again can help.

Would you like me to walk you through using the app’s password reset steps, or help check for any possible app updates first? Let me know!

How to reset password for the Chicken Salad Chick app

Are you satisfied with the solution I provided so far?