Hi there! I understand you are having trouble adding a payment card in the Massimo Dutti app on your Mac. Let's work through this together.

To start, could you please tell me a bit more about what happens when you try to add the card? For example:
- Do you see any error messages? If yes, what do they say?
- At what point in the process does it fail—when entering card details, verifying the card, or during checkout?
- Have you checked that your card is valid (not expired) and has sufficient funds or credit available?

Meanwhile, here are some straightforward steps to try:

1. Double-check Card Details: Make sure the card number, expiration date, CVV, and billing address are entered exactly as on your card and statement.

2. Confirm Card Status: Verify your card is active and hasn’t been blocked or exceeded its limit by contacting your bank.

3. Update the App: Ensure your Massimo Dutti app is up to date on your Mac. Sometimes app updates fix bugs related to payments.

4. Restart the App: Quit and relaunch the app to clear any temporary glitches.

5. Try Re-Adding: Go to the "Wallet" or Payment section in the app, remove any existing incomplete card entries and try adding the card again.

If these don’t help, the problem might be related to payment authentication or a technical issue on the app side. In that case, collecting a screenshot of any error message and contacting customer service at [email protected] could be the best next step.

Does anything from these steps resonate or have you already tried some? Let me know so I can guide you further!

there are no PAYMENT METHODS

Thanks for the clarification! It sounds like when you open the Massimo Dutti app on your Mac, you don’t see any section labeled “Payment Methods” or anywhere to add or manage cards. Is that correct?

A couple of things come to mind:

1. On Macs with macOS 10.15.7, some apps might have limited features compared to mobile versions. The Massimo Dutti app could be primarily designed for iOS or mobile use, and payment method management might only be available on their website or mobile app, not the Mac app.

2. You might want to check the Massimo Dutti website directly through your browser. You can log into your account there and manage your payment methods under the “My Account” or “Wallet” section. This often provides more options and a better interface for adding and changing payment cards.

Here is the relevant page about managing payment methods online:
https://www.massimodutti.com/us/help/faqs_section_my-account/my-payment-methods

If you have already tried the website and still don’t see payment options, it might be an account issue or a temporary restriction—perhaps linked to the region. The supported payment methods generally include VISA, MasterCard, American Express, PayPal, and others depending on the country1.

Could you check if you can access the payment methods through the website on your Mac's browser? Let me know if that helps or if you want me to guide you step-by-step through the website process!

I'm on the website

Thanks for letting me know you are on the website. Great, the website and app do have some differences in features.

For Massimo Dutti, generally:

- The website on macOS (and desktop browsers) offers the full shopping experience, including managing payment methods, browsing the full catalog, and order tracking.
- The mobile app (iOS or Android) often adds convenience features like barcode scanning in stores, quick filters, and sometimes smoother navigation optimized for phones.
- Some advanced account management features, like payment method storage or special promotions, might only be fully supported on the website rather than the desktop app.
- The mobile app is rated well for fast and intuitive browsing but it's designed with mobile-specific tools and integration in mind 1 2.

Since you mentioned you can't find payment methods even on the website on your Mac, here’s a quick step-by-step check to manage your cards there:

1. Log in to your account on the Massimo Dutti website.
2. Go to "My Account" or click on your profile icon.
3. Look for a section like "Payment Methods," "Wallet," or "Billing Information."
4. If you don’t see any of those, try accessing your cart and proceed to checkout; sometimes the option to add a new card appears there during payment.
5. If the option is missing entirely, it could be a temporary website issue or some limitation based on your account or region.

If you want, I can guide you through these exact steps on the website or help confirm if there is any known issue. Also, sometimes clearing browser cache or trying another browser can help reveal missing options.

Would you like me to guide you through this on your Mac browser now?

MY PAYMENT METHODS Manage your payment methods to save time on your purchases NO PAYMENT METHODS HAVE BEEN ADDED

Would you like to stop using the express checkout service?REQUEST IT HERE

Thanks for the detailed info! It looks like you are seeing the message "NO PAYMENT METHODS HAVE BEEN ADDED" under "MY PAYMENT METHODS" with a note about stopping express checkout if you want—this means currently your account has no saved cards for faster purchases.

Here's what you can do to add a card for use with express checkout and normal payments:

1. Express Checkout works by saving your payment card details securely in your account for quick purchases without entering card info every time.

2. To add a payment method, you usually do this during the checkout process:
- Add items to your cart and proceed to the payment step.
- At the payment screen, select the option to add a new card.
- Enter your card details (number, expiration, CVV, billing address).
- Confirm and save the card. This will then appear under "MY PAYMENT METHODS".

3. If you see the option “Would you like to stop using the express checkout service? REQUEST IT HERE,” it means you currently are set up for express checkout but have no saved cards, or you have opted into express checkout but not added payment methods yet.

4. If you want to start fresh, you can request to stop express checkout, then make a new purchase and add your card during that flow.

5. Alternatively, try clearing your browser cache or trying a different browser to ensure the payment options appear correctly.

6. If the option to add a card doesn’t appear at checkout, it might be a temporary issue or regional limitation. At that point, contacting Massimo Dutti customer service at [email protected] can help clarify account-specific restrictions or guide you through manually adding cards.

Express checkout is designed to speed up payment but requires you to add cards at checkout first, not from the management page alone1 5.

Would you like me to help guide you step-by-step through adding a payment card during checkout on your Mac’s browser?

I'm in my cart but I can't see PAYMENT METHODS

Thanks for sharing that you’re in your cart but can't see any payment methods to add or select. Let’s dig a little deeper to get this sorted out.

On the Massimo Dutti website, the process to add a payment method typically happens during the checkout, right after you proceed from your cart. Sometimes, instead of showing a separate “Payment Methods” section upfront in the cart, the site asks you to enter payment details once you initiate the checkout process.

Here’s what I suggest:

1. From your cart, click “Proceed to Checkout” or “Continue.”
2. On the checkout page, after filling in your shipping and billing address info, the payment section should appear.
3. Look for an option to “Add a new card” or a similar prompt where you can input your card details.
4. Enter your card info carefully (card number, expiry date, CVV, billing address).
5. Confirm and save. This should then store the card for future use and display it under “My Payment Methods.”

If the payment section doesn’t appear after you begin checkout, it might be due to:
- A browser display issue (try clearing your cache or using another browser like Safari or Chrome on your Mac).
- Regional or account restrictions that could temporarily hide payment options.
- A temporary website glitch.

If you want, I can guide you step-by-step through the checkout flow to find where the payment info should appear.

If this still doesn’t work, contacting Massimo Dutti’s customer support at [email protected] would be a good next step—they can check for any account-specific or technical issues blocking payment input1.

Would you like me to walk you through the checkout process now?