[Drugs.com Medication Guide] App not opening-just spinning around

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Diane Fulbright
app not opening-just spinning around

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi! I understand your Drugs.com Medication Guide app on your iPhone is just spinning and not opening. Let's work through this together to get it running smoothly again.

Here’s a step-by-step approach you can try:

1. Force Close the App
- On your iPhone, swipe up from the bottom (or double-click the Home button if your model has one) to see the app switcher.
- Find the Drugs.com app and swipe it up off the screen to close it completely.
- Then, try opening the app again.

2. Check Your Internet Connection
- Make sure your iPhone is connected to a stable Wi-Fi or cellular network.
- Sometimes the app spins because it can’t load data without internet.

3. Restart Your iPhone
- Press and hold the side button and either volume button, then slide to power off.
- Turn your iPhone back on and try opening the app again.

4. Update the App
- Open the App Store, tap your profile icon, and scroll to see if an update is available for the Drugs.com Medication Guide app.
- If yes, update it and check if it works better.

5. Reinstall the App
- If the previous steps don't work, uninstall the app by pressing and holding its icon and selecting “Remove App.”
- Go back to the App Store and reinstall it. This can fix corrupted files causing the spinning.

6. Check for iOS Updates
- Since you’re on iOS 18.6.2, it’s pretty up to date, but it’s good to verify by going to Settings > General > Software Update.

If after these steps the app still spins without opening, it might be an issue on the server side or a bug with the app version. In that case, I recommend reaching out to the app's support team by emailing [email protected] for further assistance.

Would you like guidance on any of these steps in more detail? Or have you already tried some of these? That way I can tailor my help better!

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