Hi there! Thanks for reaching out. To make sure I understand correctly, are you saying the Star VPN service has stopped working for you since yesterday? Or have you heard that the service itself was discontinued as of October 2023?

If it’s the service being discontinued, that would mean the provider stopped supporting or offering the service around that time. But if it’s just not working on your iPhone right now, there might be some troubleshooting steps we can try first.

Could you please confirm if you’ve seen any official message or notification about the discontinuation? And also, does the app open at all on your iPhone with iOS 18.6.2? Any specific errors or symptoms?

With a bit more info, I’ll guide you on the best next steps!

The service stopped. No messages except saying unable to connect.

Thanks for clarifying that your Star VPN app is unable to connect on your iPhone with no specific error message. Let's work through some steps to try and get it back online.

1. Check your internet connection
First, confirm your iPhone has a stable internet connection over Wi-Fi or cellular data. Open Safari and try browsing a website to make sure. Sometimes VPN connections won't establish if the base internet is spotty.

2. Close and restart the Star VPN app
Quit the app fully by swiping it away from the app switcher, then reopen it and try connecting again. This small reset often clears temporary glitches.

3. Restart your iPhone
Power off your device completely, wait about 30 seconds, and turn it back on. This refreshes network and app services that might be stuck.

4. Check VPN settings
Go to your iPhone Settings > VPN and verify that Star VPN is listed as a configuration. Toggle the VPN off and back on if possible. Also check if any VPN profiles look outdated and need to be removed or reinstalled.

5. Update or reinstall the app
Make sure your Star VPN app is up to date via the App Store. If problems persist, uninstall and reinstall Star VPN. Sometimes corrupted app data can cause silent connection failures.

6. Try a different network
If you can, switch from Wi-Fi to cellular or vice versa to see if the issue is network-specific. Some Wi-Fi networks block VPN connections.

7. Check for reported service issues
Since you mentioned the service stopped suddenly and no error appears, it might hint at a backend problem. Based on community reports, Star VPN’s service may have interruptions or be discontinued2.

If these steps don’t help, it would be wise to contact Star VPN support directly at [email protected] to confirm any service status updates or account issues.

Could you please try these steps and let me know what happens? That will help me guide you further. Are you comfortable proceeding with these?

I have tried all these steps and nothing worked

Thanks for giving those basic steps a try already. Since the usual methods on your iPhone with iOS 18.6.2 didn’t help, let’s consider some deeper possibilities.

First, Star VPN’s support site sometimes suggests reinstalling the TAP network adapter, but that’s specific to Windows systems and doesn’t apply on iPhone1.

On iOS, the issue might be linked to configuration profiles or app permissions blocking connections. Here’s what I recommend next:

1. Remove and reinstall any VPN profiles
- Go to Settings > General > VPN & Device Management (or Profiles)
- If there’s a Star VPN profile installed, delete it
- Restart your iPhone
- Open the Star VPN app and allow it to create a fresh profile when prompted

2. Reset Network Settings on your iPhone
Sometimes residual network or VPN settings interfere with connections.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- This will erase Wi-Fi passwords and VPN configurations, so be ready to reconnect to Wi-Fi afterward
- After reset and restart, launch Star VPN and try connecting again

3. Check for App and iOS Updates
Ensure your Star VPN app is the latest version from the App Store. Also, verify if iOS 18.6.2 is the current update or if there’s an incremental update available that might fix related connectivity issues.

4. Contact Star VPN Support
If none of these work, it might be a server-side issue or account problem. Since there’s no connection but no error message, contacting support at [email protected] with details about your device, iOS version, and the problem is a good next step.

Please try the network settings reset and profile removal steps and let me know how it goes! I’ll help further based on what you find. Are you comfortable doing these?