Hi there! I understand you've paid for a one-month Literie app subscription but it's not working, and you'd like a refund. Let's see how I can help you with this.

First, can you tell me a bit more about what exactly isn't working with the app? Are you unable to log in, is the app crashing, or is some specific feature not functioning? This will help me understand if we can resolve the issue or if we should focus on the refund process right away.

Meanwhile, regarding refunds—since the purchase was made through your iPhone, Apple generally manages refund requests for in-app purchases. I can guide you on how to request a refund through Apple if the technical issues persist or can't be fixed promptly. Also, I want to check that you have tried any basic steps like restarting the app or your phone.

Could you please share:

1. More details on the problem you're facing in the app?
2. Whether you've already tried restarting the app or your iPhone?

That way, we can take the best next step for you!

Will only go so many chapters than asks for more money. It s a nightmare to try and navigate, I’ve deleted and reinstalled. I don’t have any problems with other book apps.

Thanks for sharing more about what’s happening with Literie. It sounds like the app lets you read a handful of chapters but then prompts you to pay more, which makes the experience difficult to enjoy and navigate, even after you tried reinstalling. I get how that could be disappointing compared to other book apps you use without any trouble.

Typically, this kind of behavior indicates a reading model where some free content is available upfront, but continued access requires an additional purchase or subscription renewal. Is this consistent with what you expected when you subscribed to the one-month plan? Sometimes these apps offer initial content as a trial before unlocking all features.

Given your experience, here’s what I suggest:

1. Check Subscription Details on your iPhone:
Go to Settings > Apple ID (your name) > Subscriptions to confirm exactly what your Literie subscription covers. This will show if you have access to the full book or just partial content.

2. Review Literie’s Subscription Model:
Some book apps have tiered access—free or basic tiers unlock certain chapters, and premium unlocks the full content. There might be additional in-app purchases beyond the main subscription.

3. Request Apple Refund:
Since purchase and payments go through Apple, you can request a refund directly through Apple if the service did not meet expectations:
- Open the App Store app
- Tap your profile icon
- Select Purchased > Literie
- Tap Report a Problem and explain the situation

4. Contact Literie Support for Clarification:
If you wish, I can help you reach out to Literie’s support team for clarity on their payment model or to escalate your refund request internally at [email protected].

Can you check your current subscription details in your iPhone settings and let me know what you find? Also, is your priority to get a full refund or better understand how to get unlimited access? That will help me assist you best.

App does not work. Paid for one month. Would like a refund

Thank you for reiterating your concern. Since the Literie app is not working despite your one-month payment, and you're requesting a refund, let's focus on the best approach to resolve this.

Given that your purchase was made through your iPhone’s App Store, Apple handles the payments and refunds for in-app purchases. Here’s what you can do to request a refund directly from Apple:

1. Open the App Store app on your iPhone.
2. Tap your profile icon at the top right.
3. Select Purchased to find your Literie app subscription.
4. Tap on Report a Problem for the Literie app purchase.
5. Follow the prompts to explain that the app is not working after your payment and you’d like a refund.

In parallel, if you would like, I can help you get in touch with Literie's support team at [email protected] to report the issue and request assistance or confirmation regarding your refund.

Would you prefer that I assist you with contacting Literie support, or do you want to try the Apple refund request first? Let me know how I can best assist you from here.