[Zangi Private Messenger] GIFs not supported on this app which is android but working on iPhone

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Nicholas Uebel
GIFs not supported on this app which is android but working on iPhone

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble with GIFs not being supported on the Android version of Zangi Private Messenger while it works fine on iPhone. Let’s see how we can sort this out together.

First, can you confirm if you have the latest version of the Zangi app installed on your Android device? Sometimes app updates can resolve issues related to features. You can check for updates in the Google Play Store.

If you do have the latest version, could you please let me know if you are experiencing this issue with all GIFs or a specific one? Also, it would help to know if other images are working fine.

Let’s take this step-by-step!

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Nicholas Uebel
1 year ago

It's saying GIFs not supported on this app. I've checked in app store and no updates apear

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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for the additional details! Since you're seeing a message saying that GIFs are not supported and you've confirmed that there are no updates available, let's try a couple of steps to troubleshoot this issue further.

1. Restart Your Device: Sometimes a simple restart can resolve unexpected app behaviors. Turn off your phone and turn it back on.

2. Clear App Cache: Sometimes, accumulated cache data can cause such issues. Here's how you can clear the cache for Zangi:
- Go to your device's Settings.
- Tap on Apps or Applications.
- Find and select Zangi Private Messenger.
- Tap on Storage and then choose Clear Cache.

3. Check Permissions: Ensure that Zangi has all the necessary permissions:
- In the app settings (as mentioned in step 2), tap on Permissions and make sure it has access to storage.

4. Reinstall the App: If the above steps don’t work, you can uninstall and then reinstall Zangi:
- Go to the Google Play Store, search for Zangi, and tap Uninstall. After that, reinstall it.

If this still doesn't resolve the issue, it might be beneficial to reach out to their support team for further assistance. You can contact them at [email protected].

Give these steps a try and let me know how it goes! Are you satisfied with the solution I provided?

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