Hi! I understand your Zangi contacts page went missing overnight on your Kindle running Android 9. Let's work through this together and see what might have caused this and how we can bring your contacts back.

First, just to clarify:

1. When you say the contacts page is missing, do you mean the entire contacts list in Zangi is empty or not loading, or is the app itself not showing the contacts tab or page at all?
2. Have you recently updated the Zangi app or your Kindle device?
3. Could you check if your internet connection is stable? Sometimes contacts won't show up if the app can't sync properly.
4. Did you check if Zangi still has permission to access your contacts? Sometimes permissions can reset after updates or device restarts.

Meanwhile, here's a step-by-step approach to try:

1. Check Zangi's Contacts Permission:
- On your Kindle, go to Settings > Apps & notifications > See all apps > find and tap Zangi.
- Tap Permissions and ensure that Contacts permission is enabled.

2. Refresh or Re-sync Contacts in Zangi:
- Open the Zangi app.
- Navigate to the contacts tab, if present.
- Try pulling down (swipe down) in the contacts screen to refresh.
- If you see the three-dot menu on the top right, tap it and check if you are on the "All Contacts" tab.

3. Restart the App and Device:
- Close Zangi completely (remove from recent apps).
- Restart your Kindle device.
- Open Zangi again and check if contacts appear.

4. Clear Cache of Zangi App (Does not delete data):
- Settings > Apps > Zangi > Storage > Clear Cache.
- Reopen the app and check contacts.

5. Check Account and Sync Settings:
- Ensure you are logged in with the correct account in Zangi.
- Check if account sync is enabled for Zangi.

If none of these help, there might be a syncing issue or a bug that happened overnight.

Would you like me to guide you through these steps in detail, or have you already tried some of these? This can help me pinpoint the exact issue better.

Also, if after these steps your contacts are still missing, I can assist you with more advanced troubleshooting or suggest contacting Zangi support for account-specific issues.

Are you okay with this plan? Let me know what you’ve tried so far!

I need help with this issue. I am not that computer sharp

Hi! I'm happy to help you with Zangi Private Messenger, especially if you're new to the app. Since you mentioned your contacts page is missing and you’d like beginner-friendly support, I’ll guide you step-by-step with simple instructions tailored for your Kindle device running Android 9.

Here’s an easy plan to try first:

1. Check Contacts Permission
- Go to your Kindle’s Settings app.
- Tap Apps & notifications or just Apps.
- Find and tap Zangi in the list.
- Tap Permissions.
- Make sure Contacts is allowed. If it’s off, tap to turn it on.

2. Refresh Contacts in Zangi
- Open the Zangi app.
- Go to the contacts tab.
- Swipe down on the contacts screen to refresh the list.

3. Restart Your Device
- Press and hold the power button on your Kindle.
- Tap Restart or Power off, then turn it on again.
- Open Zangi and check if contacts appear.

4. Clear Cache
- Go back to Settings > Apps > Zangi > Storage.
- Tap Clear Cache. This does not delete your data but clears temporary files.
- Reopen Zangi and check contacts.

If these steps still don’t show your contacts, you might find useful beginner guides and videos on how to use Zangi on their official FAQ page or YouTube channel, which provide simple walkthroughs:
- Zangi FAQ
- How To Use Zangi Messenger App - Quick & Easy (YouTube)

Would you like me to walk you through any of these steps in more detail? If you want, I can also help you with sending screenshots or navigating through your Kindle’s menus.

Let me know how it goes or if there’s a specific part you want more help with! Are you comfortable trying these steps now?

None of these things worked

Thanks for letting me know that the basic steps didn’t fix the issue. Since your Zangi contacts page is still missing on your Kindle (Android 9), let's try some additional troubleshooting steps that have helped others with similar problems.

Here’s what I recommend next:

1. Update Zangi to the Latest Version
- Open the Amazon Appstore (or Google Play Store if you have it).
- Search for Zangi Private Messenger and see if there’s an update available.
- If yes, update the app. Sometimes bugs causing contacts or syncing issues are fixed in newer versions.

2. Check Network Connection & Sync Settings
- Go to your Kindle’s Settings > Network & internet.
- Turn Airplane Mode on for about 10 seconds, then turn it off.
- This can refresh the network connection and sometimes resolve sync issues.
- Also, make sure you have a stable Wi-Fi or mobile internet connection.

3. Uninstall and Reinstall Zangi
- If updates don’t help, uninstall Zangi from your device:
- Go to Settings > Apps > Zangi > Uninstall.
- After uninstalling, reinstall Zangi from the Appstore.
- Log back into your account and check if contacts appear.

4. Contact Zangi Support
- If nothing works, the issue might be account-specific or server-related.
- The official support team can look into your account and help restore your contacts.
- You can email them directly at [email protected] for personalized help.
- Also, you can check their FAQ and troubleshooting page here: Zangi Issues and Support

If you'd like, I can walk you through any of these steps slowly. Also, I found a helpful video that covers fixing common Zangi app problems, which might be useful: How To Fix Zangi Messenger App Not Working 2025

Does this sound good? Would you like me to guide you through updating or reinstalling the app? Let me know!

It said that the beta program for this app is full

Thanks for sharing that message about the beta program being full. It sounds like when you tried to update or reinstall Zangi, you might have encountered an issue because the beta testing slots for the Zangi app are currently full. This can happen because beta programs often have limited spaces and once they're full, new testers can't join until space opens up.

Since your Kindle runs Android 9 and likely uses the Amazon Appstore rather than Google Play, the beta program issue might be connected to a Google Play beta or similar, but this might not be the best path for your device.

Here’s what I suggest next:

1. Install the Stable Version of Zangi
Avoid joining the beta program for now and instead make sure you install or update to the latest official stable version of Zangi from your device’s app store (likely the Amazon Appstore on your Kindle). Beta versions are test versions and not always necessary for daily use.

2. Uninstall Any Beta Version First
- Go to Settings > Apps > Zangi
- Uninstall the app completely to remove any beta version that might be installed.

3. Download the Stable Release
- Open the Amazon Appstore on your Kindle.
- Search for Zangi Private Messenger.
- Install or update to the official version available there.

4. Log back in and check contacts
After installation, open Zangi, sign in, and see if your contacts return.

If for some reason, you only can find the app via Google Play and the beta slots are full there, the best is to wait for the beta program to open spots or use the stable version until then.

If you want, I can help you with uninstalling and reinstalling the stable app step-by-step.

Also, if the problem with missing contacts persists after installing the stable app, contacting Zangi support at [email protected] would be the best next step because they can look into account-specific syncing issues.

Would you like me to help you uninstall the beta and find the stable version on your Kindle? Let me know!

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Dont know what the Amazon app store is I have been using Google play store

Thanks for letting me know! Since you’ve been using Google Play Store on your Kindle, that’s perfectly fine. The Amazon Appstore is another app marketplace that comes pre-installed on many Kindle devices, but using Google Play Store works well too if you already have it set up.

Here's what I recommend to help you with Zangi on your Kindle through Google Play:

1. Avoid joining the beta program for now since you mentioned it's full. Instead, focus on installing or updating the stable (regular) version of Zangi available on Google Play.

2. To update or reinstall Zangi from Google Play:
- Open the Google Play Store app on your Kindle.
- Tap the search bar and type Zangi Private Messenger.
- If you see Update, tap it to update to the latest stable version.
- If you want to reinstall, first uninstall the current app by going to Settings > Apps > Zangi > Uninstall, then return to Google Play and tap Install.

3. Once installed, open Zangi, sign back in, and check if your contacts reappear.

If you want, here’s the direct link to the official Zangi app on Google Play for your convenience:
Zangi Private Messenger on Google Play

4. If you run into any more errors or if contacts still don’t appear after reinstalling, the next best step would be to reach out to Zangi support at [email protected]. They can check your account for syncing issues.

Would you like me to guide you through the uninstall and reinstall process on Google Play step-by-step? Just let me know!

Went to Google play store and got to the updated version of zangi where it said to open it. Thats when I get the message saying that the beta crap is full

Thanks for the detailed info! The “beta program is full” message means Google Play’s beta testing group for Zangi has reached its participant limit, so you can't update or reinstall the beta version right now.

Here’s a clear way forward to resolve this:

1. Leave the Beta Program (If Currently Joined):
Sometimes your Google Play account stays linked to the beta version even after you want to use the stable one. To leave the beta:
- Open Google Play Store on your Kindle.
- Search for Zangi Private Messenger.
- Scroll down on the app page to see if you are listed as a beta tester.
- If you see an option to Leave the beta, tap it.
- After leaving, wait a few minutes and then uninstall the app.

2. Uninstall the Zangi App:
- Go to Settings > Apps > Zangi > Uninstall.
- This removes the app, including any linked beta version.

3. Install the Stable Version:
- Return to Google Play, search for Zangi again, and tap Install (not update).
- This will install the latest official stable release, avoiding the beta restrictions.

4. Sign back in and check your contacts.

If the option to leave beta doesn't appear or doesn’t work, it might be necessary to wait for new beta slots to open, but most users can switch back this way and regain access to the stable app version.

For more help, you can also check Zangi’s official support: Zangi Issues and Support FAQ or email them at [email protected].

Let me know if you want me to guide you step-by-step on how to leave the beta program or uninstall and reinstall! Are you comfortable trying that now?

When you say sign back in what do you mean exactly

Great question! When I say "sign back in" to Zangi Private Messenger, I mean you’ll need to log into your Zangi account again after reinstalling the app. This is so the app can connect to your personal account and sync your contacts and messages.

Here’s exactly what that process looks like on your Kindle with Android 9:

1. Open the Zangi app after you install or reinstall it.

2. You will see the welcome screen where you can either Register a new account or Sign In if you already have one. Since you had an account before, choose Sign In.

3. You will then be asked to enter your phone number or email address that you used to create your Zangi account.

4. After entering your number/email, Zangi usually sends a verification code via SMS or email.

5. Check your messages for the verification code and enter it into the app to confirm your identity.

6. If you have previously set a password, you may be asked to enter it at this point.

7. Once signed in successfully, the app will sync your account data including your contacts.

If you'd like to see a visual step-by-step, there are helpful guides and videos:

- Official registration and account setup instructions: Zangi FAQ - Registration
- A YouTube tutorial on signing in to the Zangi app: How to Sign In to Zangi Private Messenger App

Would you like me to walk you through the sign-in process step-by-step here? Or help troubleshoot if you don’t receive the verification code? Just let me know!