[Kings of Pool] When I enter AR mode my camera is block but I can't play and let's say it's too it's dark

B
Brent
1 year ago In Kings of Pool
When I enter AR mode my camera is block but I can't play and let's say it's too it's dark

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Hi there! I understand you're experiencing an issue with the AR mode in Kings of Pool where your camera appears blocked and it's too dark for gameplay. Let's work together to solve this.

First, could you please provide me with a bit more information?
- Is this issue happening every time you try to use AR mode, or is it intermittent?
- Have you checked if your camera works normally outside of the game?
- Are there any other apps that use the camera which are currently open?

In the meantime, let’s try a few steps to see if we can resolve the camera issue:

1. Restart the App: Close Kings of Pool completely and then reopen it. Sometimes, this simple step can refresh the app's performance.

2. Check Permissions: Ensure that the app has permission to access your camera. You can find this in your Android settings:
- Go to Settings > Apps > Kings of Pool > Permissions and ensure the camera access is allowed.

3. Adjust the Environment: Since you mentioned it’s dark, try moving to a well-lit area. AR features often require good lighting to function properly.

4. Log Out and Back In: Log out of your Kings of Pool account via the settings and then log back in. Some users have found this helps resolve similar issues.

5. Restart Your Device: A simple restart of your Android device can clear up any lingering issues.

Try these steps and let me know if the issue persists! If it does, we can explore further options or even check for any updates to the app that may be required.

B
Brent
1 year ago

When I enter AR mode my camera is block but I can't play and let's say it's too it's dark

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Thank you for sharing more details! It sounds like the AR mode issue is affecting your gameplay, particularly with the camera being blocked and the dark environment. Let's delve into this together.

Based on what you mentioned, here are some steps you can take:

1. Make Sure Your Camera is Not Obstructed: Ensure that there's nothing physically blocking your phone's camera. If there's any case or film protecting the camera, it would be best to remove it temporarily while testing.

2. Environment Lighting: Since you mentioned it's dark, try to play in a well-lit area. AR features rely heavily on the lighting in your environment. Brightening up the area may help your camera detect the surroundings better.

3. App Permissions: Double-check that the Kings of Pool app has the proper camera permissions. Go to Settings > Apps > Kings of Pool > Permissions, and make sure the camera permission is set to allowed.

4. Log Out and Log Back In: Some users have found that logging out of the game and then logging back in can resolve similar issues. You can do this through the game’s settings menu.

5. Clear App Cache: Sometimes cached data can cause issues. You can clear the cache by going to Settings > Apps > Kings of Pool > Storage > Clear Cache.

6. Check for Updates: Make sure your game is updated to the latest version. Updates often include bug fixes, so it could resolve your problem.

If after trying these steps you still face issues, there might be some other underlying factors, and we can look into contacting higher-level support, or check for any related known issues on forums or support pages.

Let me know how these steps work for you!

Leave a comment