Hi there! I'm here to help you with the issue you're facing with the American Airlines app. It sounds like you're encountering a "Something went wrong" error and you’ve tried some steps already. Can you share what specific troubleshooting steps you’ve already attempted? This will help me provide a more tailored solution for you.

Force Stop app, deleted app, reloaded app from google play store, cleared cache on both app and chrome. same results

Thank you for sharing what you’ve tried so far! Since you've force-stopped the app, deleted it, reinstalled it from the Google Play Store, and cleared the cache for both the app and Chrome without any luck, we can look into a couple more options.

1. Check for Available Updates:
Ensure that both your device software and the American Airlines app are updated to the latest version. Sometimes, app issues are resolved in newer updates.

- Go to Settings > About Phone > System Updates and see if there’s an update available for your device.
- Visit the Google Play Store, search for the American Airlines app, and see if there's an option to update.

2. Check Internet Connection:
Verify that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that resolves the issue.

3. Try Logging In via the Website:
As a temporary workaround, you might try logging in through the American Airlines website using your browser until the app issue is resolved. You can visit aa.com.

4. Review App Permissions:
Make sure the app has all necessary permissions enabled. Go to Settings > Apps > American Airlines > Permissions and ensure all required permissions are granted.

5. Restart Your Device:
Sometimes, a simple restart can refresh everything and resolve lingering issues.

If you’ve gone through these steps and are still encountering problems, it might be worth checking external threads where others might be facing similar issues, like this discussion on Reddit regarding the app not working: App not working: r/americanairlines - Reddit.

If all else fails, I recommend reaching out to higher-level support via email at [email protected] for more assistance.

Are you satisfied with the solution I provided? If you need further help, feel free to let me know!