[American Airlines] Won't load

J
judie
1 year ago In American Airlines
won't load

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I understand you're having trouble with the American Airlines website not loading. Let's work through this together.

First, could you please let me know what browser you're using and if you notice any specific error messages or if it just hangs on a loading screen? Additionally, have you tried accessing the website from another device or network to see if the issue persists?

This information will help me assist you better!

J
judie
1 year ago

chrome - just hangs on a loading screen

user
avatar
56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

View Profile
1 year ago

Thank you for the details! Since you're experiencing the site hanging on a loading screen in Chrome, let's try some troubleshooting steps to help resolve this issue.

1. Clear Cache and Cookies: Sometimes, corrupted cache or cookies can cause loading issues.
- Click on the three dots in the top right corner of Chrome.
- Go to “More tools” > “Clear browsing data.”
- Select “Cookies and other site data” and “Cached images and files,” then click “Clear data.”

2. Check Browser Compatibility: Ensure that your Chrome is updated. Go to:
- Click on the three dots in the top right corner.
- Hover over “Help” and select “About Google Chrome.” This will check for updates and install them automatically.

3. Disable Extensions: Sometimes, extensions can interfere with site functionality. Try disabling them temporarily:
- Click on the three dots, go to “More tools,” then “Extensions.”
- Turn off any active extensions and then try reloading the site.

4. Incognito Mode: Try accessing the website in Incognito mode, which can help determine if an extension or cache issue is the problem:
- Click on the three dots and select “New Incognito Window.” Try accessing the American Airlines website there.

5. Check Network Connection: Make sure your internet connection is stable. You can also try restarting your router.

Please go through these steps and let me know how it goes. If the issue persists, we can explore further options!

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