Hello! I understand you're having trouble retrieving your AAdvantage number and password. I’d be happy to help you get this sorted out. Just to clarify first, are you trying to recover both your AAdvantage number and password through the American Airlines app on your Mac, or are you using the website? Also, have you already tried any password or account number recovery options on your own?

I’m using the website to retrieve my information and I never receive an email with my information. I have tried several times and I made sure that the email address was correct

Thank you for sharing those details. Since you’ve tried multiple times on the American Airlines website to retrieve your AAdvantage number and password but haven't received any emails—even after confirming your email address is correct—let’s try a few things to narrow down the issue:

1. Check Your Email's Spam or Junk Folder
Sometimes verification or recovery emails can mistakenly go to spam, junk, or other filtered folders. Could you please check those folders just to be sure?

2. Verify Email Filters or Rules on Your Mac Mail or Email Provider
Occasionally, email apps or providers (like Gmail, Outlook, etc.) have filters that automatically move or delete certain emails. You might want to review any filters or rules you have set up to see if emails from American Airlines are being redirected.

3. Try Using a Different Browser or Clear Your Current Browser Cache
Since you’re on macOS Catalina (10.15.7), Safari or whatever browser you are using may have cached data causing issues. Clearing your browser cache or trying Chrome/Firefox could help.

4. Use the “Forgot AAdvantage Number” or “Forgot Password” on American Airlines Website
When using the recovery forms, make sure you’re entering the exact email associated with your AAdvantage account. If you’re unsure, try any other email addresses you might have used.

If after these steps you still don’t get any emails, it might be a server or account issue on the American Airlines end. In that case, I recommend:

- Contacting American Airlines Technical Support directly via their customer service page or emailing [email protected] for account-specific help.

Would you like me to walk you through any of these steps in more detail?