[24me] App shuts down

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Michael Anderson
8 months ago In 24me
App shuts down

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi there! I understand your 24me app is shutting down unexpectedly on your iPhone running iOS 18.6.2. Let's get this sorted out together.

To start, could you please tell me a bit more about when the app shuts down? For example, does it crash right when you open it, or after you perform a certain action inside the app? Also, have you noticed any error messages or app freezing before it shuts down?

In the meantime, here are some initial steps that often help with app crashes on iOS:

1. Force close and reopen the app:
- Swipe up from the bottom of your screen and pause in the middle to open the app switcher.
- Find the 24me app and swipe it up off the screen to close it.
- Then tap the app icon to reopen and see if it still shuts down.

2. Check for app updates:
- Open the App Store, tap your profile icon top-right, and scroll to see pending updates.
- If there’s an update for 24me available, please install it as app updates often fix bugs that cause crashes.

3. Restart your iPhone:
- Hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait a moment, then hold the side button again to restart.
- This can clear temporary glitches affecting apps.

If you have already tried these, just let me know so I can help you dive a little deeper, like checking app permissions, reinstalling the app, or reviewing any iOS compatibility issues.

How does that sound so far?

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