Hello! I see you're having trouble with the AFK Journey app not working on your Mac running OS X 10.15.7. Could you please tell me a bit more about what exactly happens when you try to open or use the app? For example, is the app crashing, stuck on a loading screen, or does it just not open at all? That way, I can guide you with the best fixes.

In the meantime, here are some initial steps to try specifically for your Mac:

1. Force Quit the App and Reopen:
- Click on the Apple menu at the top-left corner.
- Choose "Force Quit," select AFK Journey if it's listed, then click "Force Quit."
- After a few seconds, try reopening the app.

2. Check for App Updates:
- Open the App Store, go to the "Updates" tab, and see if there’s an update available for AFK Journey. If yes, install it.

3. Restart Your Mac:
- Sometimes a simple restart clears temporary glitches. Click the Apple menu and select "Restart."

4. Check Your Internet Connection:
- AFK Journey may require a stable connection, so verify your Mac is connected to Wi-Fi or Ethernet and the internet is working.

5. Reinstall the App:
- If issues persist, delete the AFK Journey app from your Applications folder, then download and reinstall it from the App Store.

Once you try these, let me know if there was any change or if the problem remains the same. Also, if you see any error messages, please share them with me. That will help me dig deeper into the issue.

Are you able to try these steps now?

It's stuck on a loading screen, I've tried all the solution mentioned but it doesn't work and it has been days since the issue

Thanks for letting me know the app is stuck on the loading screen and you’ve already tried the basic fixes like reinstalling. Since it's been persistent for days, let's try a few more targeted steps specific to this issue on your Mac running OS X 10.15.7:

1. Switch Network Connection:
Sometimes the loading screen hangs due to network instability or restrictions. If you're on Wi-Fi, try switching to a different Wi-Fi network or use a wired Ethernet connection temporarily to see if that helps.

2. Clear App Cache/Data:
AFK Journey’s cache files might be corrupted. We can clear them manually since macOS doesn’t have a direct cache clear button for apps:
- Quit the AFK Journey app.
- Open Finder, select "Go" from the top menu, then "Go to Folder..."
- Enter ~/Library/Application Support/ and find the folder related to AFK Journey (it may be named with the app's name or developer's).
- Move that folder to Trash to clear cache. Don’t worry, your progress should be stored in the cloud or your account.
- Restart your Mac and try launching the app again.

3. Close Background Apps:
Background applications sometimes interfere with network or app performance. Use Activity Monitor (found in Applications > Utilities) to close heavy or network-intensive apps running alongside AFK Journey.

4. Check for macOS Updates:
Though you’re on 10.15.7, ensure that your system is fully updated with any patches available for Catalina, as sometimes security or network fixes can help apps run better.

If none of these work, capturing a screen recording of the loading issue alongside system info can be helpful for the support team to diagnose further. You can send this to AFK Journey’s in-game support or their official Facebook page, as recommended by the developers. Here’s their contact for advanced help: [email protected].

Let me know how these go, and I can assist you with creating the screen recording if you need! Does this sound like a good next step for you?

Latest updates on AFK Journey app loading issues

Thanks for asking about the latest updates on loading issues with AFK Journey. From what I found, several users have reported that after recent updates, the game gets stuck on the loading screen—similar to what you’re experiencing. The developers’ common advice has been to try deleting and reinstalling the game from the App Store, which you’ve already done.

Some users on Reddit and Facebook also mentioned the game freezing around 50% loading after the update and that uninstalling and reinstalling helped temporarily. But it seems this is a known issue affecting multiple players after recent patches1 3.

Since reinstalling hasn’t fixed it for you, and considering this is a problem linked to recent updates, it might be due to how the app interacts with your specific OS version (macOS Catalina 10.15.7). The developers may need some time to roll out a patch addressing these loading bugs fully.

At this stage, here’s what I recommend:

1. Keep an eye on official channels: The AFK Journey subreddit and Facebook group often have the latest user reports and official announcements.

2. Contact support directly: Email [email protected] with details of your device, OS version, and the issue. Including a screen recording of the stuck loading screen could help them debug faster.

3. Try running the app after any macOS updates: Since the OS can affect app behavior, ensure your macOS is fully updated.

I’ll continue to monitor the situation too. Meanwhile, do you want me to help you draft that email to the support team? Or is there anything else you would like to try?

Are you satisfied with this explanation so far?

Is it a server issue? I tried creating a new account and it worked fine, but when I access my old account it doesn't let me in

Thanks for explaining that your new account works fine but your old account won't let you in. This often points to an account login issue rather than a general server outage. Based on what I've seen from similar cases, here are some common causes and steps you can try:

1. Account Binding and Login Method:
Sometimes your old account might not be linked to the same login method you're currently using. For example, you might have originally signed in with an Apple ID, Google account, Facebook, or a guest account. If you log in with a different method, the game may create a new account instead of accessing the old one. Could you confirm how you initially logged into your old account?

2. Server/Region Selection:
Some users find they are connected to a different server than the one where their progress is saved. In AFK Journey, you can try tapping your player avatar > Settings > Server, then select the original server where your account was active.

3. Reset Login in Settings:
There’s a trick some players have used to fix stuck login states by resetting their login. The steps are:
- Open Settings in the app
- Go to Other tab > Account > More > Reset Login
- Wait a few minutes, close the app entirely, then reopen and try logging in again

4. Check for Linking Issues:
Sometimes, the account data gets tied incorrectly or not at all. If you never formally linked the old account to a permanent login provider (like your Apple ID), the game might treat it as a guest account that can be lost easily.

5. Contact Support for Account Recovery:
If these steps don’t help, the best next step is to email AFK Journey support at [email protected] with:
- Your old account username or Player ID (show this in the account details if possible)
- The platform you used to sign up (Apple ID, Facebook, Google, etc.)
- Description of the problem and any relevant screenshots

Since your new account is working, it’s almost certainly not a server outage but an issue specifically with your old account login or binding. Retrieving or properly linking your old account is key here.

Would you like me to guide you through resetting the login within the app first? Or help draft the recovery email to support? Let me know!