[DocScan] Paid to upgrade docScan but app is still not. Please advise

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Nora
8 months ago In DocScan
Paid to upgrade docScan but app is still not. Please advise

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Emily Roberts

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8 months ago

Hi! I’m sorry to hear that your DocScan upgrade isn’t reflecting even after payment. Let’s get this sorted out together.

First, could you please confirm:
- How did you make the payment? (e.g., app store, website, in-app purchase)
- Did you receive any confirmation or receipt for the upgrade payment?
- Are you logged into the same account in DocScan where you made the purchase?

In the meantime, here are some steps you can try:

1. Restart the App: Close DocScan completely and reopen it to see if it registers the upgrade.

2. Check for Updates: Ensure your DocScan app is updated to the latest version via the app store on your device.

3. Restore Purchases: Many apps have a "Restore Purchases" option in settings—try tapping that to refresh your upgrade status.

4. Verify Account Login: Confirm you’re logged into the app with the same ID you used to purchase the upgrade.

5. Clear Cache (if available on WebKit browser): Sometimes cached data prevents updates. Try clearing the browser cache or reopening the app on your Windows device.

If none of these resolve the issue, it could be a syncing issue between your payment and app account. At that point, please share the method of payment and any confirmation details, and I can guide you further.

Would you please try these steps and let me know what you find? That way, I can assist you more precisely!

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