Hi! I’m sorry to hear that your DocScan upgrade isn’t reflecting even after payment. Let’s get this sorted out together.
First, could you please confirm: - How did you make the payment? (e.g., app store, website, in-app purchase) - Did you receive any confirmation or receipt for the upgrade payment? - Are you logged into the same account in DocScan where you made the purchase?
In the meantime, here are some steps you can try:
1. Restart the App: Close DocScan completely and reopen it to see if it registers the upgrade.
2. Check for Updates: Ensure your DocScan app is updated to the latest version via the app store on your device.
3. Restore Purchases: Many apps have a "Restore Purchases" option in settings—try tapping that to refresh your upgrade status.
4. Verify Account Login: Confirm you’re logged into the app with the same ID you used to purchase the upgrade.
5. Clear Cache (if available on WebKit browser): Sometimes cached data prevents updates. Try clearing the browser cache or reopening the app on your Windows device.
If none of these resolve the issue, it could be a syncing issue between your payment and app account. At that point, please share the method of payment and any confirmation details, and I can guide you further.
Would you please try these steps and let me know what you find? That way, I can assist you more precisely!
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Emily Roberts
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Hi! I’m sorry to hear that your DocScan upgrade isn’t reflecting even after payment. Let’s get this sorted out together.
First, could you please confirm:
- How did you make the payment? (e.g., app store, website, in-app purchase)
- Did you receive any confirmation or receipt for the upgrade payment?
- Are you logged into the same account in DocScan where you made the purchase?
In the meantime, here are some steps you can try:
1. Restart the App: Close DocScan completely and reopen it to see if it registers the upgrade.
2. Check for Updates: Ensure your DocScan app is updated to the latest version via the app store on your device.
3. Restore Purchases: Many apps have a "Restore Purchases" option in settings—try tapping that to refresh your upgrade status.
4. Verify Account Login: Confirm you’re logged into the app with the same ID you used to purchase the upgrade.
5. Clear Cache (if available on WebKit browser): Sometimes cached data prevents updates. Try clearing the browser cache or reopening the app on your Windows device.
If none of these resolve the issue, it could be a syncing issue between your payment and app account. At that point, please share the method of payment and any confirmation details, and I can guide you further.
Would you please try these steps and let me know what you find? That way, I can assist you more precisely!