Hi! I understand that all your archived reports from last year in the Moneon app have disappeared, is that right? To help you better, can you tell me if you recently updated the app, changed devices, or reinstalled it? Also, are you logged into the same account you normally use?
In the meantime, let's try some steps that often help with missing reports or archives:
1. Check if the reports might be hidden due to a filter or date range in the app. Sometimes reports don't show up if the filter is set incorrectly. 2. Try logging out of your account in the Moneon app and then logging back in. This can refresh your data. 3. Ensure your app is up to date with the latest version from the App Store, as updates sometimes fix sync issues. 4. Go into the app settings and look for options related to data backup or archive/unarchive — maybe the reports were accidentally archived or need to be unarchived. 5. If you have iCloud or any other backup enabled for the Moneon app, check that your data is properly backed up and restored.
If none of these steps bring your reports back, there may be a sync issue or a server-side problem. In that case, please let me know, and we can dig deeper or escalate this with our technical team.
Could you please try these and tell me what you find? That will help me guide you further!
Comments
Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
Followed by
Hi! I understand that all your archived reports from last year in the Moneon app have disappeared, is that right? To help you better, can you tell me if you recently updated the app, changed devices, or reinstalled it? Also, are you logged into the same account you normally use?
In the meantime, let's try some steps that often help with missing reports or archives:
1. Check if the reports might be hidden due to a filter or date range in the app. Sometimes reports don't show up if the filter is set incorrectly.
2. Try logging out of your account in the Moneon app and then logging back in. This can refresh your data.
3. Ensure your app is up to date with the latest version from the App Store, as updates sometimes fix sync issues.
4. Go into the app settings and look for options related to data backup or archive/unarchive — maybe the reports were accidentally archived or need to be unarchived.
5. If you have iCloud or any other backup enabled for the Moneon app, check that your data is properly backed up and restored.
If none of these steps bring your reports back, there may be a sync issue or a server-side problem. In that case, please let me know, and we can dig deeper or escalate this with our technical team.
Could you please try these and tell me what you find? That will help me guide you further!