[Skip] Going to payment page and nothing happening. Card has been updated, App has been updated

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Rhys Flemming
3 months ago In Skip
Going to payment page and nothing happening. Card has been updated, App has been updated

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi! I understand you're having trouble with the payment page not loading or reflecting your updated card on the Skip app, despite having updated both your card and the app itself. Let's work through this together to get you sorted out.

First, just to clarify a couple of things:
1. When you say the payment page isn't loading, do you mean it stays blank, or does it show an error or spin endlessly?
2. Are you using the app or the web browser on your Windows 10 device to access Skip?
3. Have you tried placing an order through the Skip website instead of the app to see if the payment page loads there?

Meanwhile, here are some steps to try that often resolve this type of issue:

1. Confirm card details and billing address: Double-check that your card number, expiry date, CVV, and billing address are entered correctly in your Skip payment settings. Sometimes a mismatch there can prevent loading or validation.

2. Clear app cache or browser cache: Since you’re on Windows and using WebKit, clearing cache can resolve loading glitches.
- For browser: Go into browser settings > clear browsing data > cached images/files.
- If using the app on Windows, try signing out and back in, or if possible clear app data.

3. Try a different network or disable VPN: Sometimes network restrictions or VPNs can block payment gateways from properly loading.

4. Use the Skip website: Some users have found that trying to pay via the Skip website rather than the app works better, especially if the card needs additional verification1.

5. Update payment method properly in the app: If you haven’t already, check Skip’s official guide to managing credit card details: menu icon > Payments > Add new card > follow prompts carefully to ensure card updates are saved4.

6. Check app version: Although you mentioned the app is updated, sometimes there are incremental patches. Verifying that the app is the latest version from the official source is a good step.

If after trying these steps the issue remains, it might be related to your card requiring extra verification from your bank, which may not be fully supported by Skip on the app. In such a case, trying payment on the website once or contacting your bank about any holds on online payments could help.

Could you please try these and let me know the outcomes? Also, any error messages or screenshots you can share would be helpful to dig deeper.

Are you satisfied with this initial approach? I’m here to assist further as needed!

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