Hi! I understand you signed up for BitePal's free trial but were charged right away without the chance to try it first. That sounds concerning. To get a clearer picture, could you tell me:

1. When exactly did you sign up, and when was the charge made?
2. Did you provide payment details upfront during signup?
3. Were there any messages or terms about billing during the sign-up process?

Meanwhile, I can share some general info: BitePal’s free trial typically auto-cancels after 7 days and is not supposed to charge you automatically right at signup8. However, sometimes payment authorization "holds" or pre-authorization charges show immediately, which aren’t actual charges but temporary and usually expire within a few days.

Here’s what we can do step-by-step:

1. Check your subscriptions on your iPhone: Go to Settings > your name > Subscriptions and look for BitePal. See if the trial or subscription is listed and check the billing info.
2. Review your App Store purchase history: Open the App Store app, tap your profile picture > Purchased > Purchase History. See if there’s any charge description for BitePal and when it occurred.
3. Check for authorization or charge: If the charge shows as pending or authorization, it might clear out soon without an actual billing.
4. Contact Apple Support: Since charges for apps on iOS go through Apple, you can initiate a refund request via Apple if you believe this charge was in error or unauthorized. You can do this directly in your App Store purchase history by selecting the transaction and reporting a problem.
5. Contact BitePal support: If you want me to, I can escalate this to BitePal for review through their official support email: [email protected].

Please share any additional info you have, especially the timing and payment method used, and I’ll guide you through the next steps! Are you seeing the charge in your Apple purchase history?

Yes, it is in my Apple purchase history. I signed up for the free trial on June 23 and was charged on June 23.

Thanks for sharing that—it helps clarify the situation. Since you signed up for the free trial and were charged immediately on the same day (June 23), and you see the charge in your Apple purchase history, it suggests that the free trial didn't activate as expected, or the subscription was processed right away.

Here’s what I recommend doing next:

1. Request a refund through Apple: Apple handles all billing for iOS apps, so you can request a refund directly from Apple for this charge. To do this:
- Open the App Store app on your iPhone.
- Tap your profile icon (top right).
- Tap Purchase History.
- Find the BitePal charge dated June 23.
- Tap Report a Problem and select the option that best describes your issue (e.g., “Item was purchased by accident” or “Subscription charged immediately instead of free trial”).
- Follow the prompts to submit the refund request.

2. Double-check your BitePal subscription status:
- Go to Settings > your name > Subscriptions.
- Find BitePal and see if it shows an active subscription and if it reflects the free trial or paid status.

3. Cancel if needed: If you don’t want the subscription going forward, you can cancel it here too, so no further charges happen.

4. Contact BitePal Support: If Apple approves the refund but you still want to use the free trial or understand why this happened, I can escalate your case to BitePal’s support team via their email [email protected]. They may be able to clarify and fix any issue on their side.

Immediate charging despite signing up for a free trial has been reported by others as well, so Apple refunds are generally the smoothest resolution to recover your money if you didn't want to pay yet1 4.

Would you like me to guide you through the refund request step-by-step now? Are you able to find the “Report a Problem” option in your purchase history on your iPhone?