Hello! I’m Pierre, here to help you get the Kraken app working smoothly again on your iPhone. When you say the app keeps crashing every second, do you mean it closes right after you open it or crashes during particular actions?
In the meantime, here’s a good step-by-step to try that often resolves crashes on iOS devices like yours with version 18.7:
1. Force close the Kraken app: Swipe up from the bottom of the screen (or double-click the Home button if you have one) to open the app switcher. Find Kraken and swipe it off the screen to close it completely.
2. Restart your iPhone: Hold down the side button and either volume button until you see the slider, then slide to power off. Turn it back on after a minute.
3. Check for app update: Open the App Store, tap your profile icon, and scroll to check if Kraken has an available update. Install any updates if available.
4. Clear app cache/storage: While iOS doesn’t allow the same cache clearing options as Android, try deleting and reinstalling the Kraken app to start fresh. To do this, press and hold the Kraken app icon until you see “Remove App,” then confirm. After that, reinstall it from the App Store.
5. Sign out and back in: If you can open the app before it crashes, try logging out and back in from your Kraken account.
6. Ensure your iPhone OS is updated: Go to Settings > General > Software Update to make sure iOS 18.7 is the latest or if there is a new update.
If after these steps it still crashes instantly, could you tell me if this crash happens with other apps or only Kraken? Also, does the crash happen immediately upon starting the app or when trying to access some specific feature?
I’ll wait for your details to help further! If needed, we may check Kraken’s system status or go deeper with diagnostics.
Are you satisfied with this initial solution so far?
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Pierre
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Hello! I’m Pierre, here to help you get the Kraken app working smoothly again on your iPhone. When you say the app keeps crashing every second, do you mean it closes right after you open it or crashes during particular actions?
In the meantime, here’s a good step-by-step to try that often resolves crashes on iOS devices like yours with version 18.7:
1. Force close the Kraken app: Swipe up from the bottom of the screen (or double-click the Home button if you have one) to open the app switcher. Find Kraken and swipe it off the screen to close it completely.
2. Restart your iPhone: Hold down the side button and either volume button until you see the slider, then slide to power off. Turn it back on after a minute.
3. Check for app update: Open the App Store, tap your profile icon, and scroll to check if Kraken has an available update. Install any updates if available.
4. Clear app cache/storage: While iOS doesn’t allow the same cache clearing options as Android, try deleting and reinstalling the Kraken app to start fresh. To do this, press and hold the Kraken app icon until you see “Remove App,” then confirm. After that, reinstall it from the App Store.
5. Sign out and back in: If you can open the app before it crashes, try logging out and back in from your Kraken account.
6. Ensure your iPhone OS is updated: Go to Settings > General > Software Update to make sure iOS 18.7 is the latest or if there is a new update.
If after these steps it still crashes instantly, could you tell me if this crash happens with other apps or only Kraken? Also, does the crash happen immediately upon starting the app or when trying to access some specific feature?
I’ll wait for your details to help further! If needed, we may check Kraken’s system status or go deeper with diagnostics.
Are you satisfied with this initial solution so far?