Hi! I’m Charlotte. I understand your Kroger app is not loading on your iPhone with iOS 18.7.1. Let’s figure this out together, step by step.

First, could you tell me a bit more about what exactly happens when you try to open the app? For example:
- Does the app crash immediately, freeze on a loading screen, or just stay blank?
- Have you recently updated the app or your phone’s iOS version?
- Are you connected to Wi-Fi or cellular data?

Meanwhile, here are some common basic fixes we can try:

1. Restart Your iPhone: Press and hold the side button and volume up (or just the side button depending on your model) until you see “slide to power off.” Turn it off, wait 30 seconds, then turn it back on.

2. Check Internet Connection: Make sure you have a stable Wi-Fi or cellular data connection.

3. Close and Reopen the App: Swipe up from the bottom (or double-click home button) to see open apps, then swipe the Kroger app off the screen to close it completely. Open it again.

4. Update the Kroger App: Open the App Store, tap your profile picture at the top right, scroll to see if Kroger app has an update and install it.

5. Reinstall the App: If the above don't help, delete the Kroger app by pressing on it until it jiggles, tap the “x” or “Remove App,” then reinstall from the App Store.

Please try these and let me know how it goes. If the problem continues, I can guide you deeper into troubleshooting, including checking if there’s a wider service issue or app-specific glitches.

Are you connected to Wi-Fi or cellular now?

App not loading up