[Kroger] Shopping list won’t load

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Sarah Harris
2 days ago In Kroger
Shopping list won’t load

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Pierre

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2 days ago

Hi there! I see you're having trouble with your Kroger app shopping list not loading on your iPhone running iOS 18.6. Let's get to the bottom of this together.

First, could you tell me if the rest of the Kroger app is working fine? For example, can you browse items, or is the shopping list the only thing that won’t load? Also, are you connected to Wi-Fi or mobile data?

While you check on that, here are some helpful steps we can try:

1. Restart the app: Close the Kroger app completely by swiping up from the bottom of your screen and then swipe the app off. Then reopen it.

2. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.

3. Update the app: Go to the App Store, tap your profile icon, and check if there is an update available for the Kroger app. Sometimes older versions can have loading issues.

4. Log out and back in: In the app settings, try logging out of your account, then log in again to refresh your data.

5. Delete and reinstall the app: This clears any corrupted data and gives you a fresh install.

If these steps don’t fix it, sometimes the problem can be related to your selected store preferences or server issues on Kroger’s end. If you want, I can also check Kroger's Help Center or any known outages for you.

Let me know which steps you have tried already or if you want to try these with me. We’ll get your list loading again! Are you connected through Wi-Fi or mobile data right now?

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