[Buddy] The app won’t let me enter money spent

J
Jannelli
7 months ago In Buddy
The app won’t let me enter money spent

Comments

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
7 months ago

Hi! I see you're having trouble entering expenses in the Buddy app on your iPhone. Let’s get this sorted out together.

Could you share a bit more about what happens when you try to enter the money spent? For example, does the app freeze, show an error message, or simply not let you tap or type in the entry field?

Meanwhile, here are a few initial steps we can try:

1. Check for Updates: Make sure your Buddy app is updated to the latest version available in the App Store. Sometimes bugs are fixed in updates that could resolve this.
2. Restart the App: Force close the Buddy app completely (swipe it away from the app switcher) and then reopen it. This often clears minor glitches.
3. Check Permissions: Ensure the app has the necessary permissions, such as access to storage or internet, though primarily Buddy just needs internet.
4. Reboot Your iPhone: Restart your device. A fresh system reboot can clear out residual issues affecting app behavior.
5. Try Reinstalling: If you haven’t already, delete the Buddy app and reinstall it. This can clear corrupt data that's causing input issues.

If you've already done these, please let me know which ones, and share any error messages or odd behaviors you noticed. We can then move to more in-depth troubleshooting or check if it’s a known problem recently reported by other users.

Are you able to try these and update me? If we need to, I can also check for any recent known issues with expense entry in the app.

J
Jannelli
7 months ago

The app won’t let me enter money spent

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
7 months ago

Thanks for letting me know that the app won’t let you enter money spent. To get a better understanding, just to confirm—when you say it won’t let you enter the amount, do you see the field to input money but can't type in it, or is the option to add a transaction missing entirely? Also, is this just with new entries, or are you having trouble editing existing ones too?

From what I gathered, some Buddy app users have experienced similar issues recently, particularly around transaction entries not working properly or missed imports from bank syncing1 2.

Here’s what I would recommend you try next, assuming you didn’t attempt these yet:

1. Check Your Internet Connection: Sometimes syncing or entering data requires a stable connection.
2. Verify App Permissions: Go to your iPhone Settings > Buddy app, and ensure it has permissions enabled for what it needs.
3. Sync Manually (if applicable): If the app syncs with your bank or another service, try refreshing or manually syncing transactions.
4. Create a New Transaction Entry: Instead of editing old entries, try adding a completely new entry to see if the input field becomes active.
5. Clear Cache/Data: Buddy may store some cached data that can occasionally cause entry issues. Reinstalling the app (deleting and reinstalling) is a good way to clear this — if you haven't done so yet.
6. Contact Buddy Support: If the problem continues, it might be a bug affecting multiple users and the developers could be working on a fix.

Please try those steps and let me know if the issue persists or if you catch any specific messages or behaviors. I want to ensure you get back to tracking your expenses smoothly! Are you satisfied with trying these steps?

Leave a comment