Throughout 2023, many users reported persistent server issues and "server error" messages when trying to use the Bestplay app. Common user experiences included:

- Unable to access the app due to messages like "No internet connection" or "server error," even when other apps functioned normally12.
- Problems persisted for weeks or even months for some users, with no effective communication or support from the company2.
- Multiple users mentioned that customer support was unresponsive, and there was no clear way to resolve the server issue via the app itself2.
- For a small number of users, performing a factory reset on their device temporarily fixed the problem, but this is a drastic measure and not guaranteed to work for everyone1.

The server problems appeared to impact users globally and were not isolated to any specific region or device type. Despite the app's popularity and high download rate, these issues frustrated many loyal users throughout 2023, with some stating they would not recommend the app until the problems were resolved25.

If you're experiencing similar issues, typical troubleshooting steps (like clearing app cache/data, reinstalling, checking for updates, and restarting your device) have not reliably fixed these server errors in Bestplay12. Unless a major update or official communication resolves the situation, users may have to wait for the company to address the underlying server problems directly.