Hi! I understand your Hallmark app on your Mac with OS X 10.15.7 won’t stay open — let’s try to get that fixed. Can you tell me a bit more about what happens when you try to open the app? Does it crash immediately, freeze, or show any error messages?

While I wait for that, let's try some common fixes that often help with app crashes:

1. Quit the app completely: Sometimes apps run in the background. Press Command + Q or right-click on the app icon in the Dock and select Quit.
2. Restart your Mac: This can clear temporary issues. Click the Apple menu and choose Restart.
3. Check for app updates: Open the App Store, go to Updates, and see if there’s a newer version of Hallmark. If yes, update it.
4. Uninstall and reinstall the app:
- Open Finder > Applications.
- Locate the Hallmark app and drag it to the Trash.
- Empty the Trash.
- Then download and reinstall Hallmark from the App Store.

5. Check if your Mac’s OS is fully updated: Go to Apple menu > System Preferences > Software Update and install any available updates.

If you’ve already tried any of these, let me know which ones so I can suggest the next steps. Also, do you use any security software that might block the app?

This approach follows the recommended Hallmark+ app troubleshooting process to resolve crashes or app closure issues1 8.

Let me know how it goes or if you notice anything specific during these steps!