Hi there! I understand your Hallmark+ free trial ended sooner than expected, and it was working fine in the morning but stopped by that night. That sounds unusual, and I want to help get to the bottom of this.

To start, could you tell me:
- How did you sign up for the free trial? (e.g., directly on Hallmark+, through a third party like Apple or Roku)
- Did you receive any notification or email from Hallmark+ about the trial ending early or a charge being made?

Meanwhile, here’s what we can check together to troubleshoot this issue on your Mac running OS X 10.15:

1. Confirm your subscription status:
- Go to your Hallmark+ account page on their website and log in.
- Check under “Subscription” or “Billing” to see if the trial was cut short or if you were switched to a paying subscription earlier than expected.

2. Check if trial periods vary based on sign-up source:
- Sometimes the free trial length or conditions differ when signing up via different platforms (Apple Store vs. direct).
- If you signed up through Apple’s App Store on your Mac, check your subscriptions in your Apple ID settings to confirm the trial length.

3. Sign out and back in:
- On your Mac, sign out of Hallmark+, quit the browser or app, and then sign back in to refresh your session.

4. Clear browser cache (if using the website):
- Sometimes cached data might cause account info to show incorrectly.
- In Safari or your preferred browser, clear the cache and cookies related to Hallmark+.

5. Update the Hallmark+ app if using the app on your Mac or another device:
- Make sure you are using the latest version of the app for the best experience.

If these steps don’t resolve it, there may be an issue with your account or something specific to your trial activation. In that case, contacting Hallmark+ support at [email protected] with details could help clarify why your trial ended early.

Does this help so far? If you let me know more about how you signed up or what you see when you log in, I can guide you with more precise steps!