Hi there! I understand both you and your granddaughter are seeing a "cannot load device list" error on the Birdfy app on your iPhones. Let's get this sorted out together.

To start, could you tell me if you see this error right after opening the app, or when trying to view specific devices? Also, are you both connected to the same Wi-Fi network? Sometimes the app needs a stable connection to fetch the device list properly.

Meanwhile, here are some straightforward steps you can try:

1. Check Network Permissions: Make sure the Birdfy app has permission to access your network and data. On your iPhone, go to Settings > Birdfy and confirm that permissions like Local Network and Cellular Data are enabled.

2. Refresh the Device List: On the app homepage, try pulling down to refresh the device list. This can force the app to reload devices.

3. Restart the App: Swipe up to close the Birdfy app fully, then reopen it.

4. Restart Your iPhone: Sometimes, a quick restart of the device clears temporary glitches.

5. Check for App Updates: Open the App Store, go to Updates, and make sure Birdfy is up to date.

If these don't fix it, a couple of more involved steps:

- Reinstall the Birdfy App: Delete the app, restart your phone, and install Birdfy again. This can clear corrupted data.

- Check Sleep Mode Settings: Within the Birdfy app, go to your device settings, then "More Settings," and make sure Sleep Mode is off. Sleep Mode can cause devices not to load properly.

If the problem continues after these steps, it might be related to server-side issues or network incompatibilities. In that case, I can help you escalate it to Birdfy's support team.

Let me know how these steps go or if you notice any specific message beyond "cannot load device list." Also, is your granddaughter's phone identical in setup or different from yours? That can give me clues if it’s device specific.

Looking forward to your update!

Not on same WiFi and comes up initially b

Thanks for the extra info! So the app initially shows "cannot load device list," and you and your granddaughter are on different Wi-Fi networks. That’s helpful to know.

Since the Birdfy app relies on your phone being connected via Wi-Fi to the same local network as your device (your Birdfy feeder or cameras), being on separate or incompatible networks could cause the device list to fail loading.

Here’s what we can try to get the connection right, especially focusing on Wi-Fi:

1. Connect both iPhones to the Same Wi-Fi Network: Birdfy devices generally connect to your home Wi-Fi on the 2.4 GHz band. Make sure both your iPhone and your granddaughter’s are connected to the same 2.4 GHz network. Dual-band routers often have separate names for 2.4 GHz and 5 GHz; the Birdfy feeder works with 2.4 GHz only.

2. Verify Wi-Fi Network and Password: Double-check the password you enter in the app matches the Wi-Fi network exactly. The app lets you input incorrect passwords without errors, so it’s good to make sure this matches precisely.

3. Ensure Strong Wi-Fi Signal Near the Birdfy Device: If the feeder is far from the router or has obstacles, the connection might fail. Try moving the feeder closer to the router during setup if possible.

4. Restart Your Router: Sometimes routers need a refresh. Power-cycle (turn off, wait 1-2 minutes, then turn on) your router before trying again.

5. Check for App and Device Firmware Updates: Make sure your Birdfy app is up to date and, if possible, confirm the feeder’s firmware is up to date via the app.

6. Follow the Pairing Process Carefully: When the feeder's blue light changes from flashing to solid, but the app doesn’t proceed, it usually means the device reached the Wi-Fi but the app and device aren’t fully synced yet.

If after these steps you still can't load the device list, it helps to:

- Try reinstalling the Birdfy app on both devices.
- Disable Wi-Fi Assist (on your iPhone, Settings > Cellular > Wi-Fi Assist) because it can switch networks and interfere with local device detection.
- Make sure no VPN or firewall settings are blocking local network access.

If none of this solves the problem, contacting Birdfy support at [email protected] is the next best step as they can check for server or account-specific issues2 1.

Would you like me to guide you through connecting both devices to the same Wi-Fi network, or do you have a specific network setup we should consider?