Hi there! I understand your Birdfy camera shows the live stream just fine but isn’t recording any footage. Let’s try to get to the bottom of this together.

To start, could you tell me if the issue started happening recently or has it been this way since you set the camera up? Also, does it fail to record all types of events, like motion-triggered recordings, or scheduled recordings?

In the meantime, here are some initial steps that usually help:

1. Check Storage Space: Sometimes, recordings won’t save if the memory card (if under use) or cloud storage is full or not properly configured.

2. Verify Motion Detection Settings: The camera may be streaming live but not set to record based on motion or other triggers. Double-check the motion detection settings within the Birdfy app on your Android device.

3. Restart Your Camera and Router: Power cycle your camera by turning it off (press and hold the power button), wait 10 seconds, then turn it on again. Also, reboot your Wi-Fi router to ensure network stability.

4. Wi-Fi Signal Strength: A weak Wi-Fi connection might allow a live feed but can disrupt continuous recording. Make sure your camera is fairly close to your router or consider using a Wi-Fi extender if you notice connection drops.

5. App Permissions and Updates: Check that the Birdfy app has proper permissions on your Android 10 device to save files or access storage. Also, ensure that the app is updated to the latest version available.

If you’ve already tried some of these or if the problem persists, please let me know which steps you’ve done, and we can explore deeper troubleshooting such as checking your account settings or potential server issues.

Does this sound like a good place to start?