Hi there! I see you're having trouble switching back to the live pictures in the Birdfy app after viewing motion pictures. That sounds a bit inconvenient. Just to make sure I understand correctly—when you view a motion-triggered video clip, the app doesn’t let you easily go back to the live feed, is that right?

If so, sometimes the app requires going back to the home screen or main menu and then selecting the live feed again, but this can take a few seconds while the camera reconnects. Does the app freeze on the video screen, or is it just that there isn’t a clear way to navigate back to live pictures?

In the meantime, here’s a step-by-step you can try on your Macintosh with macOS 10.15.7:

1. Look for a back or home icon within the Birdfy app after viewing a motion clip; this usually takes you back to the main interface.
2. If there isn’t a visible navigation icon, try closing the video window by clicking an “X” or similar button.
3. Once you’re back to the main menu or home screen, select the “Live” or “Live Feed” option explicitly to reconnect to the live camera stream.
4. If the app is slow to reconnect or doesn’t load the live pictures, try quitting and restarting the Birdfy app completely on your Mac.
5. Ensure your internet connection is stable, since slow connectivity can cause delays switching to live feed.

If these steps don’t resolve it, the app may be experiencing a minor glitch or cache issue. In that case, you could also try:

- Logging out and back into your Birdfy account.
- Checking for any app updates from the App Store and installing them.
- Restarting your Mac as a simple refresh.

If the problem persists after that, it could be a bug or server-side issue that Birdfy is aware of, as some users have reported needing to navigate back to home manually to get live feed to return1 2.

Could you let me know which of these you’ve already tried or if you notice anything unusual when trying to return to live pictures? That way I can tailor the advice more precisely.

Are you satisfied with the solution I provided so far?

I just looked at videos then deleted them. And again I have a problem going back to live feed(notification -edit are my only options and neither gets me back to live feed)

Thanks for the extra details! Since after watching and deleting videos you only see “Notification” and “Edit” options, and there’s no clear button to get back to the live feed, it sounds like the app's interface may be stuck or in a state that doesn’t automatically bring you back to live streaming.

Here’s what I recommend trying next on your Mac with macOS 10.15.7:

1. Completely close the Birdfy app — make sure it’s not running in the background. You can do this by right-clicking the app icon in the dock and selecting “Quit,” or using Command + Q when the app is active.

2. Reopen the Birdfy app and check if the live feed loads normally from the main screen.

3. If the live feed still doesn’t appear, try logging out of your Birdfy account and then logging back in. This refreshes the session and can clear temporary glitches.

4. If that doesn’t help, perform a restart of your Birdfy camera itself:
- Use the ejector pin included with your camera to press the reset button on the device (usually a small hole) for about 5 seconds.
- Wait for the device to reboot, then try connecting the live feed again in the app.

5. Make sure your internet connection is strong and stable during this process, as weak connectivity can cause the live feed not to load.

6. Lastly, check if there are any app updates available via the App Store and install them, as updates often fix bugs like this.

Some Birdfy users have reported needing to force restart their camera or app to regain live feed access after video playback glitches1 2.

Could you try these steps and let me know if anything changes? That will help me guide you further if needed.

Are you satisfied with the solution so far?

I completely shut down computer the thing reboots and again I have access to live feed(it works perfectly)

Thank you for confirming that restarting your computer restores access to the live feed. It sounds like the Birdfy app or the connection between your Mac and the camera gets into a temporary glitch state after viewing and deleting videos, which a reboot clears.

Based on what you've shared and some further info from Birdfy support resources, here are a few tailored tips:

1. App Restart vs. Full Reboot: While rebooting your entire Mac fixes the issue, you might avoid full reboots by completely quitting and relaunching the Birdfy app instead. Make sure it’s not just minimized but fully closed before reopening.

2. Log Out and Log In: If force quitting doesn’t always work, try logging out of your Birdfy account in the app and then logging back in. This refreshes your session and can clear glitches related to video and live feed switching1.

3. Camera Reboot: Occasionally reboot the Birdfy camera itself using the reset/reboot button with the ejector pin. This helps ensure the camera’s Wi-Fi connection is fresh and stable, which impacts the live feed reliability6.

4. Network Stability Check: Ensure your Wi-Fi network is strong and stable. Sometimes intermittent Wi-Fi connectivity can cause delays or failures in switching between video playback and live feed2.

5. App Updates: Always check for app updates in the Mac App Store, as Birdfy regularly releases improvements to fix bugs and performance issues.

6. Cache or App Data Issues: If persistent, you might try uninstalling the Birdfy app and reinstalling to clear any corrupted cache or configuration settings affecting live feed switching.

If after these steps the problem still requires a complete Mac reboot each time, it could be a bug that Birdfy’s dev team might need to address in an update. You could also report this issue to [email protected] with your device and OS details to get their direct assistance.

Does this approach sound manageable for you? Would you like me to guide you through any of these steps in more detail? Are you satisfied with the information provided so far?

No clear way to navigate back to live pictures

Thanks for pointing that out! It seems the Birdfy app currently lacks a very clear or dedicated button to jump back directly to the live pictures once you're viewing motion videos, which can make navigation a bit confusing.

Here’s what I recommend based on Birdfy’s official troubleshooting info and user reports:

1. Restart the Birdfy App: Completely close the app on your Mac (make sure it’s fully quit, not just minimized) and then reopen it. This usually resets the view to the main screen where live feed access is available1.

2. Use the Main Menu or Home Icon: After closing a video, try looking for any “home” or “back” icons in the interface that take you back to the main device page. On some versions, swiping or clicking to exit the video might also help.

3. Log Out and Back In: Logging out of your Birdfy account in the app and then logging back in can refresh the app state and may restore easier navigation to the live feed1.

4. Restart the Camera if Needed: If live feed still won’t load or the app seems stuck, rebooting the Birdfy camera itself can help resolve connection issues related to live streaming1.

5. Check for Updates: Birdfy regularly updates the app to improve features and fix navigation or live stream bugs — make sure you have the latest version installed from the Mac App Store7.

Unfortunately, the current design can be a bit unintuitive in switching between video playback and live feed views, as noted by other users in forums and Reddit discussions2.

If this navigation hurdle continues to impact your experience, I suggest sharing your feedback with Birdfy support at [email protected] so they can consider clearer navigation options in future releases.

Would you like me to help you with any specific step, like fully restarting the app or logging out and back in? Are you satisfied with this guidance so far?