Hi there! I understand your Birdfy app on your iPhone running iOS 18.6 is not working. To help you better, could you please tell me a bit more? For example, what exactly happens when you try to use the app? Does it fail to open, crash, not load the camera feed, or something else?

Meanwhile, I’ll start with some common steps that might help resolve the issue:

1. Restart the Birdfy app completely. Double-tap the Home button or swipe up and pause (depending on your iPhone model), then swipe the Birdfy app off the screen to close it. Reopen the app afterward.

2. Restart your iPhone. Sometimes a full reboot can clear glitches affecting app functions.

3. Make sure your iPhone has an active internet connection, either via Wi-Fi or cellular data, because the app needs to connect to Birdfy servers and your camera.

4. Check if your Birdfy camera is powered on and within Wi-Fi range. A weak or disconnected Wi-Fi signal can cause the app not to work properly.

5. Ensure your Birdfy app is updated to the latest version from the App Store.

6. You can also try toggling the Bluetooth and Wi-Fi off and back on in your iPhone’s Control Center, just in case.

If after these steps the app still isn’t working, please let me know what you observe exactly, and if you’ve already tried any of these. I can then guide you further with more specific troubleshooting!

Does this initial plan sound good to you?

None of the solutions worked. The WiFi is strong, is 2.4, but the app is not working.

Thanks for letting me know you have a strong 2.4 GHz Wi-Fi signal and the earlier steps didn’t help. The Birdfy app and feeder camera rely specifically on the 2.4 GHz Wi-Fi band to connect properly, so this is good you are on the right band.

Since basic checks didn’t fix the problem, let’s try a couple of deeper troubleshooting steps related to Wi-Fi connection for the Birdfy device:

1. Test with a mobile hotspot: Use another phone to create a 2.4 GHz hotspot (Wi-Fi sharing) and try connecting the Birdfy camera to that hotspot. This will help confirm if the problem is with the home Wi-Fi router network itself. If it connects successfully via the hotspot, your router settings may be blocking or interfering with the connection (1).

2. Guest Network: If your router supports creating a guest network on 2.4 GHz, set one up and try connecting the camera to that guest network. Sometimes routers have security or firewall settings that block the device on the main network (1).

3. Double-check Wi-Fi password: Verify the Wi-Fi password you provide in the app is exactly correct. Even one wrong character causes connection failures (5).

4. Router settings: Ensure your router isn’t hiding the SSID (network name), and try disabling any MAC address filtering or parental controls temporarily to see if they block the camera (2).

5. Distance and Placement: Make sure the Birdfy camera is close enough to the router or access point during setup to avoid weak signal issues, even if the iPhone shows strong Wi-Fi there (6).

Would you be able to try setting up the mobile hotspot as a test or creating a guest network? I can walk you through those steps if needed. Let me know!

App not working

Thanks for your patience! Since the Birdfy app is still not working on your iPhone with iOS 18.6, let's go through some detailed troubleshooting steps focused on the app and camera connection, based on official Birdfy support guidance:

1. Restart both the Birdfy app and your Birdfy camera device. Fully close the app on your iPhone and power cycle the camera.

2. Check that the Birdfy camera is properly connected to your 2.4 GHz Wi-Fi and not disconnected or out of range.

3. Make sure your iPhone itself has an active internet connection while using the app.

4. Confirm the Wi-Fi signal strength is strong at the camera location, as a weak signal can cause loading issues.

5. Check your router settings for compatibility issues, such as blocking certain devices or ports.

6. Verify the Birdfy app version is up to date in the App Store.

If after trying these, the app still doesn’t load the live feed or work properly, you can find further detailed steps in the Birdfy Help Center troubleshooting page here: Birdfy FAQ & Troubleshooting

Would you like me to guide you through any of these steps one by one? Or is there a specific behavior or error message you’re seeing in the app? That will help me assist you better.

App is not working

Thanks for sticking with me on this. Since the Birdfy app on your iPhone (iOS 18.6) is still not working after the initial troubleshooting and you confirmed a strong 2.4 GHz Wi-Fi connection, let’s try a targeted approach focusing on the camera’s connection and app settings:

1. Restart both the Birdfy app and the feeder camera. Sometimes restarting helps clear temporary glitches.

2. Check that the camera is connected to your 2.4 GHz Wi-Fi network. The camera must connect to the same Wi-Fi band supported (2.4 GHz only). If signals are weak at the camera’s location, that may cause the app not to load the live feed.

3. Make sure your iPhone itself has a working internet connection while using the Birdfy app. The app needs internet to communicate with Birdfy servers.

4. Double-check your router doesn’t have settings that block the camera. For example, make sure MAC filtering or parental controls aren’t preventing connection.

5. Check Sleep Mode in the app: Go to Device Settings > More Settings > Sleep Mode and confirm it is toggled off.

6. Confirm app permissions: Ensure the app has Bluetooth, Camera, and Location permissions enabled on your iPhone. These are required for proper operation.

7. Update or reinstall the app: Make sure the Birdfy app is the latest version available, or try uninstalling and reinstalling it fresh.

If none of these get the app working, please check this detailed troubleshooting page from Birdfy’s official help center for live streaming and camera connection issues:
Birdfy FAQ & Troubleshooting

Would you like me to guide you step-by-step through any of these checks? Also, do you see any specific error messages or behavior when the app fails? That info would help me assist you better.