[Birdfy] The app crashes in about twenty seconds every time I watch the live feed

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Olivia Heidt
1 year ago In Birdfy
The app crashes in about twenty seconds every time I watch the live feed

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi! I see that your Birdfy app crashes about twenty seconds after you start watching the live feed. Let’s get to the bottom of this together.

To better help you, could you tell me a bit more?
- Does the crash happen every time you open the live feed, or just sometimes?
- Have you noticed any error messages before the app closes?
- Is your phone connected via Wi-Fi or mobile data when streaming?
- Have you tried restarting your phone or the Birdfy camera recently?

Meanwhile, here are some steps to try that often solve such problems:

1. Check your Wi-Fi signal strength: A weak Wi-Fi connection at the camera’s location or on your phone can cause streaming issues and app crashes. Try moving closer to your Wi-Fi router or the camera to improve signal strength.

2. Restart your devices: Power off your Birdfy camera and turn it back on after a few seconds. Also, restart your Android phone. This simple step often clears temporary glitches.

3. Log out and log back in: Open the app, log out of your account completely, then log back in. This refreshes your session and can help clear up stream loading problems.

4. Clear the app cache: On your Android (WebKit browser), go to Settings > Apps > Birdfy > Storage > Clear cache. This removes temporary files that might be causing the crash.

5. Update the app: Check the Google Play Store for any Birdfy app updates. An outdated app version can cause instability.

If you've already tried these or if the problem persists, it might be related to a deeper network issue or app bug. In that case, could you try watching the live feed using a different network (like mobile data if you were on Wi-Fi) to see if that changes anything?

Let me know what you’ve tried so far and what happens after these steps. I’m here to help!

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