Hi there! I see you're getting a "failed to load moments" message on the Birdfy app even after reinstalling it. That sounds annoying. To get a clear picture, could you tell me a bit more? For example, is your internet connection stable when you try to open the app? And does the app load any other sections, or does it just fail on moments?

Meanwhile, this error often points to a connectivity or server issue. Here’s a quick step-by-step you can try:

1. Check your internet connection – Make sure you’re connected to Wi-Fi or a reliable network. Sometimes switching from Wi-Fi to mobile data (or vice versa) can help isolate the issue.

2. Clear the app cache – Deleting and reinstalling the app sometimes doesn’t clear cached data causing conflicts. If there’s an option in settings to clear cache for Birdfy on your Windows system/browser, try that.

3. Check for updates – Make sure both your Windows system and the app itself are fully updated.

4. Try logging out and back in – If the app lets you log out, try that and then log back in to refresh your session.

If none of these help, it might be a server-side problem. There have been recent reports of Birdfy's servers experiencing issues causing exactly this error message1. If that's the case, the team is likely working on a fix.

Would you like me to help you check for any current outages or escalate this to Birdfy support for you? Let me know!