Hi! I understand that your Birdfy camera has a full battery, good WiFi signal, but still isn’t showing the live view. Let’s dig a bit deeper to get this sorted for you.

First, can you tell me if you're able to access other features of the Birdfy app, or does just the live view fail to load? Also, have you tried restarting the Birdfy camera itself? Sometimes a quick reboot can help reset the connection and get the live view working again.

Here’s a simple step-by-step approach to troubleshoot:

1. Restart the Camera: Press and hold the reboot button on your Birdfy camera for about 1 second (some models vary, so check yours). Then turn the device back on and remove the app from memory and reopen it to see if live view loads.

2. Check the WiFi Band: Birdfy cameras often work best on a 2.4 GHz WiFi network rather than 5 GHz. If your router broadcasts both bands, try connecting the camera to the 2.4 GHz one.

3. Check for Network Stability: Although you mentioned good signal, sometimes intermittent WiFi can cause live stream failures. Make sure the network connection is stable and the camera isn’t too far from the router.

4. App Update & Cache: Ensure your Birdfy app is up to date from your app store. If possible, clear the app cache or reinstall to remove any corrupted data that might block live video.

5. Firewall or Router Settings: Occasionally, router firewalls or parental controls may block video streams. Temporarily disable any firewall on your WiFi router to see if this restores the live feed.

If you have already tried these, let me know which ones, and we can explore some more advanced options.

Would you like me to also check if there are current outages or firmware updates that might affect your Birdfy camera's live streaming?

Are you okay to try these steps, or do you want help with a specific one first?

i have done all the above.

Thanks for letting me know you've already tried those steps. Let’s take it a bit further now.

Since you've done the basic troubleshooting, here are some additional options specific to Birdfy that might help restore your live view:

1. Restart Your Router and Re-pair the Device: Sometimes routers can have temporary glitches affecting streaming. Try fully power cycling your router—unplug it, wait 1-2 minutes, then plug back in and wait until it’s fully booted. After that, go to the Birdfy app and restart the pairing process with your camera, as a fresh connection can resolve unseen network issues1.

2. Check Sleep Mode in Device Settings: If your Birdfy camera has a Sleep Mode enabled, this can stop the live feed. Open the app, go to your device settings, then More Settings > Sleep Mode, and make sure this is turned off3.

3. Confirm Notification & Moment Settings: While mainly for alerts, sometimes notification settings interfere with camera activity. Check these under the app Settings > Moment Settings > Notification and ensure nothing is set to "Never" that might block live features2.

4. Verify Firmware and App Versions: Double-check that your Birdfy app is the latest version from your app store. Additionally, look for any firmware update notifications within the app for your Birdfy camera. Sometimes compatibility issues block live feeds until the device is updated.

If none of these work, we might want to consider a factory reset of the camera to wipe any persistent glitches. Also, feel free to reach out to Birdfy support via email at [email protected] for deeper device-specific assistance4.

Please let me know if you'd like step-by-step help with any of these or if you want to try a factory reset. How would you like to proceed?