Hi there! I understand your Birdfy app is not refreshing or reloading your device. Let's work through this together.

To start, can you tell me a bit more? For example:
- Is the app not refreshing feed data or the device itself not rebooting?
- Are you seeing any error messages or just a frozen screen?
- Have you tried restarting the Birdfy device or the app?
- Are you connected to the same Wi-Fi network your Birdfy device uses?

Meanwhile, here is a general step-by-step approach we can start with on your Windows device and Birdfy app:

1. Restart your Birdfy device:
Use the ejector pin to press the small reboot hole near the power button on your Birdfy device. Hold for a few seconds and release. This often helps clear temporary glitches.

2. Restart the Birdfy app:
Close the Birdfy app completely on your device (make sure it's not running in the background). On Windows WebKit browsers, you can refresh the app page or restart the browser altogether.

3. Restart your router and check Wi-Fi:
Turn off your Wi-Fi router for about a minute, then turn it back on. Also, make sure your Birdfy device has a strong Wi-Fi signal by placing it close to the router if possible.

4. Check for updates:
Ensure your Birdfy app and device firmware are up to date. Sometimes bugs fixed in updates cause these problems.

5. Clear the app cache or reinstall:
If you’re accessing via an app on a device, clear the cache or uninstall and reinstall the app to reset any corrupted files.

If the problem persists after these steps, please let me know which steps you’ve tried, and any error details or unusual behavior you see. That way, I can guide you through more advanced checks or assist with a potential device reset.

Would you like me to guide you through any specific step?