Hi there! I see you're experiencing a loading error with the BYUtv app on your device. Could you tell me a bit more about when the error happens? For instance, does the app fail to load right after opening, or does it freeze at some point during streaming? Also, are you using the app on a specific device, like a smart TV, streaming stick, or your computer’s web browser?

Knowing these details will help me guide you better. Meanwhile, here are some initial steps you can try on your Windows system using WebKit:

1. Clear Cache and Cookies: Sometimes, stored cache or cookies can interfere with loading. Clear your browser's cache and cookies, then reload the app.

2. Try a Different Browser: If clearing cache doesn’t help, try opening BYUtv in a different web browser like Google Chrome, Firefox, or Edge, just to see if the problem is browser-specific.

3. Check Your Internet Connection: Ensure your internet is stable. Running a speed test can confirm that you have enough bandwidth for streaming.

4. Update Your Browser: Make sure your WebKit-based browser is up to date, as outdated software can cause compatibility issues.

If the issue persists after these, let me know, and we can look into advanced options like reinstalling the app if applicable, or checking for potential server issues. How do those first steps sound?

fails to load right after opening

Thanks for letting me know the BYUtv app fails to load right after opening. Since you're on a Windows device using a WebKit browser, let's try some targeted steps to address this:

1. Clear Browser Cache and Cookies: This removes any corrupted data that might block loading.
- In your browser, open Settings.
- Find the option to clear browsing data.
- Select cache and cookies, then clear them.
- Restart the browser and try BYUtv again.

2. Disable Browser Extensions: Sometimes extensions interfere with app loading.
- Temporarily disable any browser add-ons or extensions.
- Reload BYUtv to see if it loads.

3. Try Opening BYUtv in Another Browser: For example, use Chrome, Firefox, or Edge to confirm if the problem is specific to your current one.

4. Check for Browser Updates: An outdated browser may have compatibility issues.
- Update your WebKit browser to the latest version.

Since the app on other platforms sometimes benefits from reinstalling to fix loading issues, although that’s mainly for devices like Roku or smart TVs, on your browser you might also try refreshing or reinstalling any BYUtv app extensions if you use them.

If these steps do not fix the issue, there could be a temporary server issue or a deeper app compatibility problem. In that case, feel free to share any specific error messages or screenshots you see, or details like your internet speed.

Also, I found that users experiencing similar loading problems on devices like Roku often have success with uninstalling and reinstalling the app, which hints server or app data conflicts could be causing this1.

Would you like me to help you go through these steps, or do you have specific error details to share?